The hotel is very beautiful. This was my second visit and probably my last. The problem arises with the rude reservationist. The night desk clerk who took my reservation was extremely rude. He made me feel as if he was doing me a favor by booking me a room. He was not cordial at all. His big concern was the... More

it did have a salon, a sushi restaurant, a high priced restaurant. Americans will expect more from a "resort". but for the price we didn't expect any thing extravagant. VERY helpful service. They dont offer double rooms so the boys had to share a twin fold-a-way bed. but that was fine too. they did love the waterslide at the camp... More

This resort has a lot of potential. It is beautiful on the outside. The restaurant is awesome. The pool is large and clean. The lights at night are very attractive. My sons had lots of fun in the pool. The management was very nice and helpful. My only suggestion would be to add more seating at the pool area.

My Brother and I stay here often and the staff is really nice, the jacuzzi ever works, to take a bath you need to wait 20 minutes for the water to get hot, on weekends the second floor gets crowded becouse there is a bar and people that is not staying at the resort are all over the place, the... More

The Staff at the front desk not good very rude. they were talking about some guess that was there,eating and drinking in the front desks no class.but the room was very clean, nice, no

From the outside, the hotel looks amazing. However once we arrived, we noticed the AC was blasing in the room and we thought it was weird. It's because the hotel has a mold problem! Once we turned down the AC, the ceiling started dripping and the carpet became damp. The sheets were damp. There is black mold on the ceiling... More

Terrible Experience with the facility and staff. We attended a wedding on a Friday night at their facilities and that was excellent. What was bad about the rest of our 2-night stay is as follows: 1. There were no bell boys or carts available to take luggage upstairs. 2. The check-in process starts with an inventory of the fridge contents:... More

Very good service, excellent place for weddings and other social events, for smaller events the restaurant can accomodate up to 100+ guests and offers great food and service. Plus a great view, reasonable rates, easy acces from major highways, PR-2 and PR-22 and five stars service.

Just got back from visiting relatives in Arecibo Puerto Rico during the thanksgiving week. We stayed six nights with the friendly staff at Punta Maracayo Resort. The majority of the staff spoke both English and Spanish and made us feel right at home from check in to check out. Inez at the front desk was particularly nice to deal with.... More