I booked a a prepaid reservation through Orbitz, however the front desk said I only made a reservation and that my room wasn't charged yet. Since I had been traveling all over Mexico, I did not have a printed copy of my confirmation. The front desk personnel charged my credit card. I checked my bank account and found that I... More

I stayed at the El Tapatio on a three day business trip. Although the hotel is dated, it is very comfortable and clean, with large rooms, great breakfast, and a friendly and helpful staff. The view is spectacular, and I really enjoyed working on my private patio with a view over the city. I was looking for a hotel with... More

I have stayed at this hotel previously. It is always a pleasure to return to. It is close to the airport and close to many great restaurants and attractions. It is on a hilltop with a great view in all directions of the city. It is very open and spacious with large grassy areas.

The hotel itself is very old... and it shows in all of the installations - rooms, conference halls, common areas, restaurant. However some of that age has its charm - in the lobby for example. The rooms however, are anything but charming (standard room) they have an old ugly carpeting in the sleeping area, and the Head boards of the... More

This was our second stay at the hotel. We actually had no reason for staying there other than I simply wanted to go back to that tranquil atmosphere and gorgeous view, at least for one day and night. The rooms have the typical old Mexican style tile floors and are as spacious as you can imagine, our balcony was a... More

This hotel sits high on a hill, gated entrance with very nice gardens and pool. Easy access to Tlaqupaque and the glass factories at Tonala. Very secure gated car parking right in front of your room. Breakfast is good but skip the other meals. The rooms a a little dated but the garden side rooms are nice and quiet. The... More

My husband and I stayed at the hotel for our tenth anniversary. The price was very good for such a spacious room. The furniture was a little out dated, but the architecture was beautiful. There was a very friendly staff (most of whom spoke fluent English) who were very able to help with all our needs while in the city.... More

Great reception. Attentive staff. Huge rooms. Lovely gardens and overlooks all of the city. Nice heated pool. Old style service and great food. Could use a bit of upgrading on bed. Pillows were a bit lumpy and the mattress was a bit hard for me but my companion was delighted. I've always loved this place, nice patio to sit at... More

We had stayed for a couple of days at the hotel, and decided to come back a week later for a night more on our way back to Mexico City from the coast. We didn't have a reservation and fixed price this time, but thought that since we had just been there that would not be a problem. We drove... More