While I agree with the comments re: the beach I think that one overlooks the rustic beauty. I simply cannot say enough great things about the customer service. We were there at the same time as a VERY high profile meeting took place. Dignitaries were being helicoptered in etc. The service was so great that we felt as if we... more

In true Ritz-Carlton style, the service at this resort is impeccable. However, I'm very glad we got the room at a discounted rate. Thankfully, we only stayed one night as our flight left early from the Montego Bay airport and we wanted to be closer as we were staying in Negril. The food at Mango's for lunch was beyond subpar.... more

By far the most courteous staff and cleanest hotel we have ever been to! From the second we got to the airport check-in to the drop-off at the end of our honeymoon, the staff was fantastic. The food was phenomenal and the drinks were extraordinary- a fun atmosphere for honeymooners or a family vacation. The spa was wonderful as well!... more

We stayed at the Ritz from Oct 15-19th. 8 women traveled to celebrate our friend's 40th birthday. And boy did we celebrate!!! ;) I have to say the Ritz lived up to everything I expected. I would also like to give a special thanks to Therisa Rose, Guest Recognition Co-ordinator. I emailed her prior to going to set up a... more

My husband and I traveled the first week of August to the Ritz Carlton Rose hall and upon arrival at the airport, we were taken to the lounge and offered some punch and bottled water. We had mentioned to the concierge there that the Ritz never responded back to our emails/requests (we had previously emailed the Ritz about airport shuttles,... more

We stayed here for some of our honeymoon in Jamaica. We were married in Negril and our honeymoon was a wedding gift. I like Montego Bay, but I love Negril. With that being said, the grounds are well maintained and very beautiful. The hotel is beautiful and the service was awesome. The people are what made this a nice place... more

I am writing my review on the Ritz Carlton as I am staying here... So far, this is by far not a Ritz Carlton. This hotel should be aligned with an average 3 star Hilton, at best. The hotel has very low occupancy. We have seen a total of probably 50 other guests in a 476 room hotel. If people... more

The thing I hate most about travelling is being RIPPED OFF! But what happens when it is the hotel management, concierge staff and doormen who are controling it? I realize when you stay at a resort you will have to pay more than the locals to catch a ride into town but $25 each way which is 25 times more?... more

Great Hotel . Rooms are very nice and comfortable. Old Hotel that has been renovated nicely. Long walk to the east and west wings but worth the veiw. The food at this hotel is outrangesouly priced and not worth it. Otherwise we had a wondeful stay. more