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Aparthotel PuertoCarmen

2.0 of 5
Avda. Juan Carlos I #35, 35510 Puerto Del Carmen, Lanzarote, Spain
Hotel amenities
3.5 of 5 stars 99 Reviews
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99 reviews from our community

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Date Rating
Lee M
Liverpool, United Kingdom
1 review
1 of 5 stars Reviewed 15 February 2012 NEW

Book for one week never again fridge had mold on it cigy burns on all blankets we had to sleep on pull out chair bed which was broke as beds were so bad to sleep said it was 4star when we booked my worst place I have stayed in please don't go there book some were else staff were not... More

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BWHITE186605
Dublin, Ireland
1 review
3 helpful votes
1 of 5 stars Reviewed 9 February 2012
3
people found this review helpful

Stayed in these apartments for two weeks from 20 january.not one ray of sun gets into north facing rooms.When we asked to be moved we were asked for 10 euro per day extra.Staff were not very helpful .All our clothes were damp when we were packing to come home.never again. More

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phillystravels
phillystravels
Senior Reviewer
10 reviews
12 helpful votes
2 of 5 stars Reviewed 23 January 2012
6
people found this review helpful

Stayed here from 7th January for 7 days First impressions were good enough Nice airy reception area and efficient receptionist We had asked for upper floor pool view which she said we were getting We had to go out a side door around the back of a building and up a narrow stairs to get to our apartment Absolutely no... More

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Susie186337
Liverpool, United Kingdom
Reviewer
3 reviews
5 helpful votes
3 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

My husband and I stayed in these apartments for 2 weeks from New Years Eve to Jan 14th 2012, they are not as bad as some of the reviews, provided you are not fussy, they could do with a good spring clean. We stayed in a one bedroom apartment, which was quite spacious, I would imagine they were quite nice... More

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Porsche944
Manchester
2 reviews
5 helpful votes
1 of 5 stars Reviewed 23 January 2012
2
people found this review helpful

First day great loved the place and location. Rooms very, very basic and dirty to be honest. Only had room cleaned once in 9 days and towels changed twice along with bedding after going to reception 6 times ( please note this was in Aug 2011. I forgot to do this review ). The 8th night I heard something under... More

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Hector Parra Hernandez, Director Comercial at Aparthotel PuertoCarmen, responded to this review
13 February 2012

Dear Customer, First of all, we apologize for incidents during your stay and we inform you that we have taken note so that these are not repeated. In the hotels / apartments of the RIVERSUN Touristic group we make every effort to ensure that our customers enjoy a perfect vacation, in all senses, we treat all our guests equally well,being... More

Sambo021
Sheffield, United Kingdom
2 reviews
8 helpful votes
5 of 5 stars Reviewed 7 January 2012
5
people found this review helpful

Just got back from 1 week here loved it rooms basic but very clean and you who are moaning you get what you pay for so if you want the ritz pay for it if not this is brill for the price, beds are comfortable and clean, bath room clean and big, grounds peaceful even with 2 kids :) pool... More

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sarah8790
London, United Kingdom
1 review
4 of 5 stars Reviewed 20 December 2011

Stayed here for five nights in September 2011 and don't see what some people are on about.It took us a while to check in but that was down to indecisive people in front of us, when we did get to check in the man on reception was friendly and cheerful explaining the safe and giving us a map to help... More

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julie m
norfolk
1 review
4 helpful votes
1 of 5 stars Reviewed 20 December 2011
4
people found this review helpful

We have just returned from a week at this hotel. The proffesional photographer must have used a very long lense on the pool shot as it is tiny, and very cold due to it not being heated, we could'nt use it the whole stay. The reception area maybe clean but the apartments definatly are'nt, in fact they are very dated... More

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Uma777
Co.Cork
2 reviews
1 helpful vote
4 of 5 stars Reviewed 15 December 2011

We were first time in Lanzarote,it was end of November. Hotel is nice,nothing extra ordinary,but good value for money.Very quite there.Surround area is nice and clean,there is a small playgroung there.Rooms are basic,beds are ok.We had 4 singles,could do with 1 double,because beds keep sliding apart.Room was cleaned every day,towels changed 3 times for a week,bedding was changed once.One con...you... More

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Stefjireland
1 review
1 helpful vote
5 of 5 stars Reviewed 10 December 2011
1
person found this review helpful

Stayed at these apartments as got a good deal. Very impressed. Wasn't too sure due to some bad reviews but very glad didn't let them influence decision to book. Reception very friendly and helpful. Apartment spacious and clean, terrace area really nice. Beds really comfy, glad of the extra blankets provided. Cleaner came every day apart from mon and fri.... More

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Aparthotel PuertoCarmen Also Known As

  • Puerto Carmen Aparthotel
  • Aparthotel Puertocarmen Puerto Del Carmen
  • Aparthotel Puertocarmen Hotel
Address: Avda. Juan Carlos I #35, 35510 Puerto Del Carmen, Lanzarote, Spain

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