Booked a 4* hotel got just about a 2* rooms awful very old fashioned leaking toilet cracked bath, pool and hot tub filthy never cleaned in the 4 days we stayed!! food disgusting watered down if not eaten at lunch served at dinner then mixed in with salad!! purple sausages as well!!! staff rude and miserable wouldnt stay even if... more

The entrance to the hotel looks very impressive and the rooms are fine up to a point. The hotel initially tried to put the three of us in a room that would be okay for two but no way big enough for 3 adults - we had to point out to them that we had actually booked a twin room... more

Went to this hotel on an all inclusive deal,never tried this before,but thank goodness we did.The prices outside the hotel were awful you would need a good bank account to buy food and drink anywhere.The hotel was very clean,food was great,plenty of variety all day.Entertainment around the pool area,took part in some which I rarely do and enjoyed it.Evening entertainment... more

The Gema Esmaerlda Playa in Costa Adeje is a nice enough hotel, the Hotel reception is an extravaganza of marble and glass, the rooms are nice, clean and really have everything you would need when staying as either a half board or all inclusive guest. You need to pay extra to rent the fridge (which you can't run at the... more

I stayed in this hotel with my teenage daughter who is a veggy, booked all inclusive to cover this.found staff ignorant and unhelpful,pool dirty and lifegaurd(1) whos more interested in playing the 1 cd he owns all day by the pool. the 4 star rooms (have stayed in better b&bs in cleethorpes) have a poor finish.even the spa area broke... more

We have been visiting Tenerife twice yearly for around 8 years now and i have to say this is the worst hotel ever Staff unfriendly food poor and repetative rooms tatty entertainment boring animation team irritating chambermaids good though !! more

I booked online with on the beach holidays, paid £553 for a weeks all inclusive for two of us, which was excellent value. The hotel is in a good location. near to the beach and plenty of bars and shops nearby. The lounge area is very nice with lots of marble, bar staff are pleasant. The drinks menu was basic... more

The hotel was clean and bright, rooms cleaned each day. Although the lounge area looked very good with lots of sofas around they were not very comfortable. Bar staff friendley. Disappointed that the all inclusive drinks choice was limited, only tequila sunrise as a cocktail option. Also did not like the fact that when sat by the poolside in a... more

this hotel is a 4 star but is more a good 3 star rooms and hallways a bit tired and in need of t.l.c but very clean. lobby and bar area top class. however the staff are great very friendly and helpful. we stayed half board and the breakfast and lunch was varied and a high standard. poolside entertainment was... more