The hotel takes no responsibilty for anything going missing, which is fair enough - most don't - but to not even get an apology, or to sympathise and say I'm sorry that this has happened to you at our hotel....but to be blamed instead for accusing them of stealing a ring is something else, 'So are you saying that we... More

We arrived at 12noon our apartment wasn't ready until 2pm...when we did get in it was clean and spacious. There was only one plug socket in the kitchen area above the sink (no health and safety there then)! The ceiling fans were noisy and wobbled alarmingly but we needed them on because the room was quite stuffy and warm...the pool... More

We stayed at Los olivos with family, from different countries 8 in total. After we've booked the apartments some people in our group had to change the dates of their flight. Which meant arriving a day earlier and leaving a day earlier. We got in contact with Miguel & David who work in the reservations department. We explained the situation... More

Went to this hotel with my brother and his wife and could not get in to our room for 3 hours due to a mix up?? When we eventually got in we disposed of our passports and flight tickets in the safe and decided to go out for a quick drink before our evening meal. When we returned after an... More

Excellent location in a really nice area on the beachfront with great restaurants. Lovely spacious quiet and secure apartment which was cleaned by the cheerful señoras almost every day. Surprisingly not only had a small balcony but also a private rooftop overlooking the sea with sunbeds and shower. Towels regularly changed. Facilities on site included wifi, swimming pools, caffe' and... More

Stayed here for just a few days in February. Actually had a different hotel booked but received a call from someone from the hotel on day on arrival informing us of this change. Seemed a bit last minute and caused a bit of stress for us as we were not given an address for this place or any such thing.... More

I stayed at this hotel and it really was a nice hotel, however as we are not timeshare owners the rooms we were given are right above the bins which are emptied and a 3.30 - 4 am in the morning, everyday almost so I had broken sleep most nights......apart from that it is a lovely location almost right on... More

On arrival first impressions were very good, once checked in was allocated an apartment (not the one we had booked) asked if we could change but was told that ours was not available and the complex was 100% full (come back tomorrow and see what is available) Off we went in search of the allocated apartment 1082 up many steps,... More

I have stayed at this hotel before this trip, and over the last year or two it has been heavily updated. The pool area is nice and the reception now looks very modern and clean. The receptionists were very useful and helped us 24/7, and the cleaning staff were courteous and punctual. The room, for 4 people, was very large... More