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Iberostar Selection Paraiso Lindo

Carretera Chetumal Puerto Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico
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About

#5 of 6 all-inclusives in Playa Paraiso
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Located directly on the beautiful beach of "Playa Paraiso" (Mexico). With the only wave pool on the Riviera Maya. 16 restaurants, 11 of them a-la-carte. 18-hole golf course and convention center.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Lazy river
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Game room
Golf course
Aerobics
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Spanish
9,174Reviews1,950Q+A100Room tips

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J C wrote a review 16 Mar
Canada1 contribution1 helpful vote
A really nice stay at Iberostar Lindo. Traveled with 2 adults and two teens. This was the fifth all inclusive resort where we have visited over the past several years. The beach was long, sandy and gorgeous. If you are not a sun worshipper, there are also many palapas so you can enjoy the beach and pools without getting scorched. There were several pools: some quiet and relaxing and some very high energy. We were at the resort in March and found the pool and beach water temperature nice and warm. There were a couple of days that the ocean was a bit rough but the multiple pools offered a lot of other options. Because we could wander around the neighboring Del Mar and Paraiso Beach resorts and the Iberostar 'mall' as well, we did not feel ‘cooped up’ as often happens in other vacations. The resort is large and the grounds were green and lush and had beautiful wildlife (flamingos, peacocks, coatis, turtles, iguanas, etc). The staff were polite, attentive, and seemed genuinely invested in our family having a fun vacation, from the chefs/supervisors in the restaurants, to servers, to entertainment staff etc. Restaurants – a lot of choice and my teens thought they were in food heaven. I am a foodie and I would give most items 7.5-8.5/10, with a few extraordinary dishes and a few misses. Although there were lots of meat items for the meat lovers, there were a many non-meat items for the vegetarians. We went to el rancho/steak place (excellent), the Greek and French restaurants, which were good. The Fire show and Mayan traditional show were great. Finally, the resort has a strong pro-environment policy to reduce waste and impact on the environment which we felt is important to support. A few cons and I think Iberostar management should fix these because they have been commented by multiple previous guests/reviewers: the lazy river was too lazy (almost not moving). The resort should provide better evening entertainment at the theatre (and not ask guests to pay for the extra 'special' shows because it feels like a cash grab when you have already spent so much for the vacation). Food was good but not excellent, although there was many choices. You do have to get up early to save your beach or pool chairs if you want a seat and Iberostar could simply purchase more pool /beach chairs. However, I have found the lack of chairs is similar in most resorts. I avoided the sales pitch for the timeshares that made the other guests grumpy in the reviews (I have no interest in spending even 1 hour to listen to a time share pitch that I will not be buying instead of spending time with my kids during precious vacation time...). Overall, we had a very nice week at the Lindo and I would plan to return there for future vacations.
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Date of stay: March 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Zach E wrote a review Jan 2024
3 contributions7 helpful votes
Hotel's Favourite
We had one of the best family vacations ever at the Paraiso Lindo! We spent 6 nights in late December/early January, traveling with three children (8, 6, 2) and two grandparents. This was our first international trip all together and our first time staying at an Iberostar property. Overall, the consensus is a 10/10 and we can't wait to return! The booking experience through the Iberostar website was relatively quick and user friendly. We booked in July and there seemed to be enough availability. We booked a 2-bedroom family which (think of two connecting rooms in a hotel) with a king in one room and two doubles in the other. On the same reservation we booked a Premium Tropical View room with a kind bed for the grandparents. I like that the full price of the room is made clear and notice that there is an extra - at the time $31.12 pesos - fee per room per night not included in that price. But nothing is due at the time of booking, you pay in total at check-in. I strongly recommend joining IHG One Rewards for a discount (it doesn't cost you anything). Leading up to the trip, contacting Iberostar worked fine. They have an email address that you can use for requests, for example when we requested a crib for one of the rooms, or a birthday cake to prepared for our son's birthday. Iberostar doesn't have an in-house transportation service, however, they partner with a company World to Meet (W2M) for airport transfers and some of their excursions. You book the transfer through W2M and pay online in advance. It was reasonable - $198 for roundtrip transport from Cancun airport for 7 people. The service was easy to use. A rep held a sign outside of arrivals and our ride was there in 20 minutes. It's just a 25–30-minute ride to the resort. On your return, you arrange the pick-up time with the W2M rep at the resort 24 hours before and its easy breezy lemon squeezy. Upon arriving the resort, you sort of know it's going to be a nice vacation. The reception area is open, inviting, and the check in building smells great. Check-in can take a bit between payment and activating the room keys - it probably took 30 minutes. But it's really not bad - the kids can run around while you can hydrate with their infused waters. Your wristband has the room key one it which I thought was a good feature. There were a couple of concerns at check in. First, the person helping us said that the room for the grandparents typically has two double beds. I distinctly remember reserving a room with a king bed, especially because so many other resorts only have the "if available" option, and I liked that with Lindo this was on the reservation so we had the assurance. However, we said the grandparents need a king and they actually found a room for them in the same building as the other two rooms, which ended up working out great. Second, I was concerned because they resort couldn't guarantee a crib for our 2 year old - they would "do their best but it's based on availability". This isn't uncommon I know although it can feel a bit uneasy. I was confident they'd find a crib for us. Unfortunately, it wasn't in our room (we did forget to confirm at the check-in desk), but we called in the request, and it was there within the hour.   The rooms themselves were perfectly fine. They were clean and fairly well maintained. We weren't expecting fancy rooms, and you shouldn't here. But they are big and our each had a balcony facing the pool area. I think the room locations were perfect and we'd request the same next visit. There is a mini bar with soda, some beers, and a can of sparkling water. We don't drink soda and wouldn't preferred there were healthier options. But they do refill what you drink every day. For water, they provide a couple of class bottles for you to fill up at the filtered water stations which are all around. The maids came every day and cleaned the rooms, we think they did a great job and are appreciative of their work. The resort itself is really amazing. It's beautiful scenery just walking from reception to the rooms. There is so much to do at the resort. The kids obviously love all the pool options, and the beach is right there. The pool and beach are crowded, obviously, but especially at the pool we were always able to find a couple of chairs. The beach can be harder, but we always found at least one or two. The kids really liked the wave pool, and we did the lazy river, waterslide, and they have a fun area for little kids next to the slides that's like a mini water park. The beach is beautiful. The waves were pretty big when we were there but you can't control that. When you check in (you can do this before you check in but it's a limited view), definitely recommend downloading the Iberostar App. We used it all the time for the Activity Calendar which lists all of the things happening - and there are a lot all the way from early morning to late at night. The other part of the app we found great was the room service we did a lot for the kids. The only negative UX was the laundry service. STAR camp is really neat even though honestly our entire trip our kids spent just a few hours with them. It seems really organized and the staff are terrific. The groups are small and staff take them around doing different activities. Their indoor facilities are also fantastic but actually our kids never even went in we were just so busy do other things. No knock on the camp though, it always seemed like kids were having a great time and what a treat for those parents! So for the food, it was actually above average I would say. We primarily ate the buffet just because it's easiest with the kids and there are so many options and it's laid back. There's something for everyone. We ate the Mexican restaurant once for dinner and the Steak House at the Maya for one dinner. They were fine. Honestly, it's more so for the change of pace, I never think the restaurant food is significantly better. We also grabbed snacks and drinks at the cafes every now and again which was really convenient. And of course, the ice cream and crepe store in the main shopping center was a nightly must-do activity. In terms of other special activities at the resort, we did some SPA things, the photos, the character breakfast. All good/fun! A highlight of the trip for most of us was the off-site dolphin experience. It was our first time doing this it was incredible.   We think it's important to tip staff, so we did so fairly but generously. We found out staff/providers will take pesos of course but actually prefer tips in USD. We typically left $1 USD for drinks at the bar, a $2-3 for room service, cafes, and buffet. Maybe $5 for bigger tasks. And larger tips (~$20-30) for drivers, photographer, maids, spa, etc. We'd especially like to call out Saul, one of the resorts outstanding concierges who assisted us throughout our entire stay. He gave us his direct phone number to text him anytime and he helped us with navigating the resort, all of the activities, finding us deals, etc. We felt he really wanted us to have an enjoyable experience and he provided top notch customer service. We hope he'll be working as Paraiso Lindo for our next visit! Except for the few minor hiccups at check-in, with our laundry service (instructions weren't all that clear and it ended up taking almost 2 days but we know how to navigate this better now), and maybe a few other small but relatively mundane things, the only other notable annoyance was The Club invitation. There's plenty out there on ze interwebs about all the timeshare scams, etc etc. We know we'd be approached so it was expected. The grandparents were invited and went on the tour with the promise for some incentives after - it was supposed to be one hour but they left after 3 hours with nothing. In the end, because of Saul (the man!) we ended up getting the incentive, but no matter the stories you hear it's always just such a bummer with these types of experiences. What bothers me most isn't actually their antics with the approach and pushiness, it's their actually contract signing process! Essentially, what happened is that the grandparents took the tour, reported everything back to me, and then I went to have a scheduled "follow-up tour" to check things out. But when I get there and the rep finds out it's just me and not our entire family, he gets suspicious, most likely because he knows that I'm not there to play games. I was more than willing to do the tour myself, but they weren't interested in giving one to me. It probably didn't help the cause that I called out their process where you can only get a copy of the contract AFTER you sign it, I think my words word "insane" - the rep didn't have a reply. I'm still not even entirely sure what "The Club" is, but I do worry about folks signing contract where they don't know what they're signing. It's just sad and frustrating. By no means did this put a damper on the trip, again mostly because you have to expect it, but experiencing it first hand is always sort of interesting. I'm sure there are aspects that I missed but I hope this review is helpful especially for families with young kids looking for a fun break from reality in the sun!
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Date of stay: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Lindo
Responded 9 Jan 2024
Dear guest, We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences. We hope to have the honour of serving you again soon. Best Regards, Quality Manager Iberostar Selection Paraiso Lindo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa W wrote a review 14 Mar
Richwood, Ohio1 contribution2 helpful votes
We are finishing a week long stay and wanted to warn others of our experience. There are five of us, my husband, myself and our three teenage children. There aren't any pool chairs available in the shade and there aren't any available at the beach. The towel game is ferocious and I refuse to get up at 6:30 a.m. to reserve a chair. Occasionally, my teenage son has found a few separate chairs that he brought to another combined spot while the other family members either sit on the concrete or the sand, or the end of my chair. We only go out for several hours and rest of the time is spent in the room because there isn't enough shade to go around, unless you want to pay extra for it - the resort charges to use their shaded beds. For thousands of dollars, I would like a chair and some shade. Additionally, they are doing construction on the building we are in, from 10 a.m. to 5 p.m. They appear to be chipping away at the exterior and repainting. It sounds like they are drilling into the building and using a high powered washer. It's incredibly noisy so no afternoon nap. The resort is 99% full so we can only change one room out at this time. The gym plays really bad music, very, very loudly. Think Miami Beach disco on a Friday night at 1 a.m. I can hear it loudly through my noise-canceling headphones. So much so that I can't hear the music that I'm playing on the earbuds. Gym would not turn it down stating that it was the "gym instructor" who controlled it. I had a headache after 20 minutes and had to stop my workout. In short, this might be a good resort in an off-season when they have enough chairs and shade for everyone and when they aren't doing construction on the buildings you are sleeping in, but I would make this a hard pass if you want chairs, shade and to be able to nap in the afternoon in prime season. If a gym is important to you like it is to us, look elsewhere too.
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Date of stay: March 2024
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Trip type: Travelled with family
Room Tip: Don't go. Find a different resort where you can sit on a lounge chair in the shade.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Lindo
Responded 4 days ago
Dear guest, First and foremost, we thank you for taking the time out of your vacation to share your comments with us. We sincerely regret that during your stay it was difficult for you to find a sunbed. Allow us to inform you that we have a policy where it is forbidden to reserve sunbeds and in the event someone reserves them for more than one hour without using them, our staff will kindly remove towels and personal items from them. We regret that some of our guests do not follow this policy well, however, we can assure you that everyday our staff does everything in their hands to verify this internal policy is being followed. We promise to continue trying to find a solution to enforce this policy better. Can we suggest that on a future occasion you convey to our pool staff your difficulty in finding one and they will gladly help you to find a free one. Once again, we are so sorry for any inconvenience that this has caused you, because at Iberostar one of our main objectives is that our guests are comfortable and all their needs are met. Regarding the music at our Fit & Fun gym, we will make sure to share your observations with the proper department for their review. We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. We would like to think that you will give us another opportunity and visit one of our many hotels in the future. We wish you a safe journey back home. Attentively, Quality Manager Iberostar Selection Paraiso Lindo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alfred W wrote a review 14 Mar
Chicago, Illinois3 contributions3 helpful votes
Our 6th trip to an Iberostar resort and only our 2nd time at a family friendly Iberostar resort. 7 of us share 3 rooms at the Lindo. The lobby, reception area, the grounds, the pools are BEAUTIFUL! The wildlife (peacocks, coatis, iguanas, etc) add to the natural beauty of the resort grounds. Food in general is a very subjective thing, so I hesitate to try to grade it, but MY thoughts were kinda a mixed-up bag. The breakfast buffet was filled with numerous choices. 2 omlette stations, fresh fruits & juices abound. Fresh breads of all kinds as well as your favorite mimosas add to the enjoyment. Mexican restaurant (El Tapatío) was my favorite. The Italian restaurant was next, followed closely by the steak restaurant (El Rancho). The Greek restaurant (Lemon & spice) was ok, nothing special and lastly, the seafood restaurant (Under the Sea) was my least favorite. For some reason, no matter where I ordered them from, I could never get hot, fresh or crispy French fries. Didn't understand that. In the shopping center there are arguably the best street tacos anywhere. There's also an ice cream shop with fresh crepes. All in all, my family and I really loved our experience at Iberostar Paraiso Lindo and we highly recommend it for a fun and affordable family vacation.
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Date of stay: March 2024
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Lindo
Responded 4 days ago
Dear guest, We want first of all to thank you for your kind loyalty and trust towards Iberostar Selection Paraiso Lindo. We are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Again, we want to express our gratitude for this wonderful feedback and hope to have the honor of serving you again soon. Best Regards, Quality Manager Iberostar Selection Paraiso Lindo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sam C wrote a review 12 Mar
Cobourg, Canada9 contributions9 helpful votes
I wanted to come on here and review this place as we've just returned from an incredible week. If you've booked, rest easy - you're in for a great week as well. Iberostar is doing it right. Biggest clue to a great place: the many, many people who said they were return visitors. Thank you to the staff in all areas for making our trip a great one. We usually stay in the smaller places, adults only, but we went bigger this time as we had received a great recommendation on Lindo. Size was perfect, layout was really great. I don't enjoy walking long distances for sure and I found it was not an issue overall. We were sort of in the middle of the place (Maya and Grand to our left, Beach and Del Mar to our right). Check-in: We arrived early as our flight left Toronto at 6:15. No line up at all (never actually saw one any time we wandered by the lobby). Room not ready but no problem. They kept our luggage, gave us our bands and we explored the place for a couple hours, ate at the buffet and started our vacation. We returned around 2:30 and they golf carted us to the door of our room. Perfect really. Checkout was simple too and they were well organized at the front area. Weather in that area: I realize you can't control weather but two years in a row now in the PDC area, everyday was 29 degrees and sunny. Perfect. Grounds/layout: Beautiful everywhere, really well laid out. We stayed down by the beach (block 50) and it was about a 7 minute walk to breakfast. We even discovered a smaller buffet for breakfast that was 30 secs away, right by the pool. We would have been happy at any one of the buildings because every one of them seems to be near something. We were near the beach but we're more pool people and any one of the buildings was close to water. Love the layout. Animals (lol): on the way to the beach, you will see coatis (little racoon looking things) in the mangroves. They are cute and just wander around staying out of the way. The odd one will sneak into the pool area but they are absolutely harmless. Best not to feed them but they are not an issue. We also saw an iguana. Never saw the monkey(s). Room: Our room was great. Apparently it was not one of the renovated ones but everything was just great, very spacious and clean. Love the wristband key, never have to worry about having a card key. Beach: More pool people, but beach was extremely nice. Very nice to take a stroll along the beach in both directions. Saw some baby stingrays, kinda cool. Crowd: A lot of 3 generation groups with grandparents. Lots of couples and lots of young'uns. You can hang with whatever crowd you like, but it seemed like everyone we met was courteous and just there for a good time. Yes, there are the obnoxious, loud ones, but the place is big enough to escape them, should you desire. We met some really nice people. I don't know what the smoking rules but we are definitely non-smokers and find the constant aroma very annoying. People seemed pretty conscientious about it and we never noticed it much the whole week. Gym/Disco: Had great intentions, even visited the gym once. Big and modern, really nice. Disco was at the front but my disco days are behind me so not sure about that, not really a factor for us. Food/Drinks: The food for the week is important to us and it couldn't have been better. We only ate at the main buffet one night for dinner and it was good, had crabs legs (once a week I guess). We ate dinner at: Mexican, El Rancho (steak), Greek, Italian, Fine Dining (El Museo I think), and the Hibachi/Japanese place. In short because I could go on, EVERY one was top notch food and service with attention to detail. They aren't just trying to get you out the door. Quick with the wine refills and the food, different courses, sometimes prepared at the table, great presentation. You should book these places as soon as you get there because they fill up. We did that and were thrilled with each and everyone (maybe tops was the Hirasu or El Rancho). Please tip these people well - they are really working hard. They served a great margarita, lots of salt, and bars were seemingly everywhere. Not huge drinkers but we drank steadily through the day. Always servers walking around or go to the bar yourself. The odd line Tip for lunch: make the walk up to the mall area. We ate the burgers and the tacos and they were both so good. Simple little places, eat outside, hardly anyone there. Pizza place poolside was also tasty (fire oven pizza). Staff: All staff were courteous and trying very hard to help out, serve, etc. The battery for the lock on our room started beeping and wouldn't let us in. Somehow they knew and over came the security guys and it was fixed within 10 mins. Another guest told us he had a few minor issues in his room. He let the front desk know and both issues were fixed within 15 mins. There are staff everywhere trying to make this place beautiful and fun. Negatives: I'm having to think hard about this one but to be balanced (not really), I'll point one out. IF you are the picky sort and this is going to ruin your vacation, a heads up that the plugs in the room are in awkward places, not close to the bedside (in our room anyway). First world problem, carry on, get off your phone and make due. Honestly, that's all I got! I'm probably forgetting something but you get the picture. Stay here, have a great time. Thanks to Lindo and all the people we met for a great time.
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Date of stay: March 2024
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Trip type: Travelled as a couple
Room Tip: LOTS of chairs everywhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Lindo
Responded 6 days ago
Dear guest, We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you. Also,it is gratifying to know that our beautiful natural surroundings were to your liking, our natural scenarios are indeed a beautiful characteristic of our hotels. Allow us to inform you that Iberostar Hotels & Resorts is committed to protecting the environment and we actively protect our ecosystems and preserve the local flora and fauna where our hotels are located. We are so glad to know that this was a highlight of your stay. Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel. Best Regards, Quality Manager Iberostar Selection Paraiso Lindo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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baujammie wrote a review 11 Mar
Topeka, Kansas4 contributions11 helpful votes
We are currently at this resort and I can’t wait to leave! We booked a double room for 4 people and were given a king bed with a twin size rollaway. After complaining they moved us to a room with two double beds. I offered to pay for an upgrade and they were full. We went to the pool this morning and they allow people to go out and throw their towel down at 7am and claim chairs on the beach or at the pool even if they aren’t there. So there are no chairs by pools or the beach for our family. I went and asked about renting cabana’s in one of their private areas and they tried to tell me how expensive it was. While one girl checked for availability I told the guy I wasn’t afraid to pay for a spot. The girl came back and said 2 beds for $500 for the 4 days and the guy said she should have said $1000. She went back made a call then spoke to him in Spanish and then told me it was $1000 a day for 2 beds. We are only on day 2 of a 5 night trip. We go to Mexico 2-3 times a year and have been for 10 years. This by far is the worst place ever. It’s not that clean and the food is not good either. We weren’t offered help with our luggage on arrival and it is a long walk from the lobby to the rooms and there are no elevators so get ready to carry luggage upstairs if you don’t get a ground floor room.
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Date of stay: March 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Lindo
Responded 1 week ago
Dear guest, Thank you for taking the time out of your vacation to share your comments with us. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that we haven't accomplished our goal with you. We have shared your concerns with the correct department and we kindly remind you that our concierge team is always at your disposal for anything you may need. We can assure that it is in our best interest to always find a solution to any request or inquiry while our guests are in our hospitality We really hope that we can change your perception during your stay through the excellent service for which we are well known for. Attentively, Quality Manager Iberostar Selection Paraiso Lindo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kellie L wrote a review 4 Mar
1 contribution1 helpful vote
The staff at the Lindo was wonderful. Every encounter was great. We did not keep track of all the names, but wanted to mention a few stand-outs. Erik-The Tapatio-great customer service and a warm smile. We really enjoyed it when you waited on us. Angel-The Tapatio-Great customer service. So friendly and genuine. We hugged on our last day. We felt taken care of by you. Paulino-The Tapatio-how is it that every time I turned around you were there to assist? Opening the champagne. Getting coffee with cream for me. Tolerating my attempts to speak Spanish with you! Cynthia-Entertainment-so delightful talking with you at the pool. Great customer service. We wish you well as a personal trainer! We highly recommend the Fire Show.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Lindo
Responded 2 weeks ago
Dear guest, We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here. We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels. Best Regards, Quality Manager Iberostar Selection Paraiso Lindo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott T wrote a review 2 Mar
1 contribution
Delfina is excellent.. always happy. Service is top notch at this hotel and the food is great. This is our 3rd time here and we will be returning next year. The entertainment has improved over the years and there is always something to do. We highly recommend this resort.
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Date of stay: February 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Lindo
Responded 2 weeks ago
Dear guest, First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for choosing Iberostar Selection Paraiso Lindo for the third time. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words. We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon. Best Regards, Quality Manager Iberostar Selection Paraiso Lindo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mikhail B wrote a review 1 Mar
1 contribution1 helpful vote
Stayed at Lindo for 10 nights, family with two kids. Overall - great vacation. The food at the buffet is pretty good, room is clean and in a good condition. Staff is friendly and responsive. Good selection of the restaurants and cafes. We used the kids club (Star club) a few times - the kids liked participation in the show and had a great time. Water slides are also great, just close too soon (5pm), so a couple of times we missed them. Cons - the water in the pool was pretty cold, the kids didn't even want to go there. Ocean water was warmer, but it's an open sea, so most of the time it was wavy, so can only have fun jumping on waves, but can't swim. Only one day out of 11 it was calm, so I snorkeled along the beach - not a bad snorkeling experience, but could only do that once because of the waves. Another thing - the buffet times, breakfast (6-11), lunch (12-3), dinner (6-10). We came from the west coast, so it was a 3-hour time difference to us. We had a very late breakfast (10-11am) and were ready for lunch by around 2:30-3, which was too late to go, so we missed the lunch quite a bit and had to wait till 6pm for the buffet dinner as the only food option in the meantime was the fast food at the beach (burgers, hot dogs, fries). The biggest concern is the chair availability though - as many have already said - people reserve beach and pool chairs quite early. By 8am, most of the chairs are already reserved (towels and belongings on them). For us with the jet lag, it was a big issue as we had to wake up at 5am our normal time (5am PST = 8am Cancun time) and quickly go reserve the chairs - didn't enjoy that at all. My wife has stressed out about this a couple of times. Additionally, as some others noted - some reserved chairs are never used, people reserve them at morning and never come back. We did talk about that with the staff, they said that they're working on it. Not sure, what they can do though. Having said that, we've seen similar problem at other resorts, so it's not an uncommon situation, but this was a higher end resort for us, so we were hoping to not have to deal with that. Despite all those problems, we had a very good time overall.
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Date of stay: February 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Lindo
Responded 2 weeks ago
Dear guest, We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. On the other hand, allow us to inform you that we do have a policy where it is forbidden to reserve sunbeds and in the event someone reserves them for more than one hour without using them, our Security staff will kindly remove towels and personal items from them. We regret that some of our guests do not follow this policy well, however, we can assure you that everyday our staff does everything in their hands to verify this internal policy is being followed. Again we thank you for sharing your observations and we hope to welcome you back again in the not too distant future. Best Regards, Quality Manager Iberostar Selection Paraiso Lindo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lori W wrote a review 1 Mar
Ottawa, Canada3 contributions9 helpful votes
We love this resort. Having the variety of restaurants, especially the taco place at the shopping center is great! They also make the best drinks. Gaston, Karina, Angel and Delfina really made our beach vacation special. We have been here 3 times before and will be back! The wine and Tequila tasting was fantastic as well!
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Lindo
Responded 2 weeks ago
Dear guest, We would like to express our appreciation for your kind words and positive rating of Iberostar Selection Paraiso Lindo. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best. Kind regards, Quality Manager Iberostar Selection Paraiso Lindo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£235 - £358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso lindo hotel playa paraiso, iberostar playa paraiso, iberostar hotel paraiso lindo
FORMERLY KNOWN AS
Iberostar Paraiso Lindo
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
446
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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IBEROSTAR SELECTION PARAISO LINDO - Updated 2024 (Playa Paraiso, Mexico)

Frequently Asked Questions about Iberostar Selection Paraiso Lindo
Which popular attractions are close to Iberostar Selection Paraiso Lindo?
Nearby attractions include Aqua Nick (3.2 miles), Cirque du Soleil Joyà (0.7 miles), and Jungala Aqua Experience (0.9 miles).
What are some of the property amenities at Iberostar Selection Paraiso Lindo?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Selection Paraiso Lindo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Paraiso Lindo?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Iberostar Selection Paraiso Lindo?
Yes, parking is available to guests.
What are some restaurants close to Iberostar Selection Paraiso Lindo?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Selection Paraiso Lindo?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Iberostar Selection Paraiso Lindo have airport transportation?
Yes, Iberostar Selection Paraiso Lindo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Selection Paraiso Lindo located near the city centre?
Yes, it is 0.4 miles away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Selection Paraiso Lindo?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Selection Paraiso Lindo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.