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Iberostar Grand Hotel Paraiso

4.5 of 5
Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Grand Hotel Paraiso
Ranked #1 of 10 hotels in Playa Paraiso
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2,128 reviews from our community

Traveller rating
    1,799
    223
    67
    29
    10
See reviews for
Families
183
 
Couples
1593
 
Solo
44
 
Business
34
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Philadelphia, Pennsylvania, USA
1 review
5 of 5 stars Reviewed 25 May 2013 NEW

The Iberostar Grand Paraiso in Riveria Maya has been the utmost in comfort, service and quality that I have ever experienced and it was a pleasure for my friends and I to celebrate with their establishment and staff who made us all feel like Kings and Queens. Many compliments and much gratitude to the Iberostar staff for everything they did... More

Was this review helpful? Yes 1

Review collected in partnership with Iberostar

1 review
5 of 5 stars Reviewed 25 May 2013 NEW via mobile

We wanted something very special for our 10th wedding anniversary. Well the grand was everything and more. Staff were helpful, polite and would do anything to make your stay relaxing. 3 big pools 1 inside 2 outside all lovely and warm. Hotel is built right on the Beach which is sandy only negative thing I can say is the wind... More

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england
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW

This is our 2nd visit to the hotel and we found it to be really good like the first time it was spotless a from the front gate to the beach. The rooms are total luxury with plenty of towels and extra toiletries and the mini bar was great. The balcony with the love seat and swing were lovely comfy... More

Was this review helpful? Yes 2
Bonita Springs, Florida
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
272 helpful votes 272 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW

This was our 3rd visit to the Grand; only stayed 3 nights this time, oceanfront, building 71, 3rd floor. All the details have been given in previous reviews. Everything was AS GOOD AS previous visits, EXCEPT the air-con. Was set at 18C, seemingly lowest it can go, and I was uncomfortably hot in the room all the time - I... More

Was this review helpful? Yes 1
See 3 more reviews by bridgenut for Playa Paraiso
Seattle, Washington
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

So much has already been written about this wonderful resort. As a frequent traveler to the Mayan Riviera over the past 14 years I hope these comment are helpful to you. I often hear people ask, is this resort better than that resort, or is it “the best”. I can tell you without any reservation there is no “best resort”,... More

Was this review helpful? Yes 9
Connecticut
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

Just returned from this amazingly beautiful resort. Stayed at other AI's including Excellence PM , Excellence RM, & Secrets Maroma and all have their Pro's and Con's. NONE are Perfect. I've read diiferent opinions on all. What may not be a big deal for some can be a deal Breaker for others. Depends on where your own prioritys lie. Here's... More

Was this review helpful? Yes 7

Review collected in partnership with Iberostar

A TripAdvisor Member
5 of 5 stars Reviewed 22 May 2013 NEW

I have nothing but GREAT things to say about my stay. The hotel was clean and beautiful, the staff was exceptionally friendly, the food was DELICIOUS... the beach was just steps away from our door. I wouldn't normally visit the same place twice, but this just very well might be an exception to "the rule." I'd definitely stay at this... More

Was this review helpful? Yes 4

Review collected in partnership with Iberostar

Portsmouth, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

Just returned from four days of heaven with an incentive group of 90. I've been handling groups like this for two decades in posh Caribbean resorts and on cruise ships -- but never have a had such a super professional staff to work with! Veronica Zapata, the groups coordinator was delightful, efficient, and couldn't do enough for us. Even the... More

Was this review helpful? Yes 5
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review
23 May 2013

Dear Guest, Thank you for your review! We feel privileged to have had the opportunity to serve you and your group. It is also a pleasure to hear that the entire group enjoyed their vacations among us so much. Your special mention of the staff that enhanced the quality of your trip was also greatly appreciated. We recognize that our... More

Buckley, Wales
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

What can I say for a perfect holiday, in what must be one of the best 'AI' hotels in world. Iberostar have 3 other 'Grand' Hotels! Building - Magnificent Situation - Perfect Room - Above what was expected Food - Nectar of the Gods (Lobster, Shrimps twice a day, meat, tender and even better than home) Staff - Above average,... More

Was this review helpful? Yes 4
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review
23 May 2013

Dear Guest, Thank you for your generous review. We are pleased to know that we exceeded your expectations on your visit with our resort. We pride ourselves on being conveniently located, offering a wide array of food and beverage, and the very best in personalized service. We thank you sincerely for having chosen the Iberostar Grand Paraiso for your recent... More

Va Beach, VA
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

We visited Grand Hotel with a group. The resort is very large so although there were many rooms and guests, it never felt crowded. The service, accommodations and food were outstanding. I highly recommend getting an ocean view junior suite. Being right next to the ocean was great. There are several restaurants to choose from. Make reservations as soon as... More

Was this review helpful? Yes 7
Secrets Maroma Beach Riviera Cancun
Great value on a similar hotel
Playa Maroma, Playa del Carmen
4.5 of 5 stars 4,803 Reviews
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Hotel Summarization (Beta)

What travellers say

  • Room service(61)
  • Very good(55)
  • Lobby bar(40)
  • Ocean front(36)
  • Star Friends(36)
  • Other resorts(35)
  • Tranquility pool(34)
  • Pillow menu(32)
  • Golf cart(26)
  • Lunch buffet(23)

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Playa Paraiso
#1 Top resorts Hotels in Playa Paraiso
#1 On the Beach Hotels in Playa Paraiso
#1 Family Hotels in Playa Paraiso
#2 Romantic Hotels in Playa Paraiso
Price Range: ££££
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand

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Iberostar Grand Hotel Paraiso
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