We wanted something very special for our 10th wedding anniversary. Well the grand was everything and more. Staff were helpful, polite and would do anything to make your stay relaxing. 3 big pools 1 inside 2 outside all lovely and warm. Hotel is built right on the Beach which is sandy only negative thing I can say is the wind... More

This is our 2nd visit to the hotel and we found it to be really good like the first time it was spotless a from the front gate to the beach. The rooms are total luxury with plenty of towels and extra toiletries and the mini bar was great. The balcony with the love seat and swing were lovely comfy... More

This was our 3rd visit to the Grand; only stayed 3 nights this time, oceanfront, building 71, 3rd floor. All the details have been given in previous reviews. Everything was AS GOOD AS previous visits, EXCEPT the air-con. Was set at 18C, seemingly lowest it can go, and I was uncomfortably hot in the room all the time - I... More

So much has already been written about this wonderful resort. As a frequent traveler to the Mayan Riviera over the past 14 years I hope these comment are helpful to you. I often hear people ask, is this resort better than that resort, or is it “the best”. I can tell you without any reservation there is no “best resort”,... More

Just returned from this amazingly beautiful resort. Stayed at other AI's including Excellence PM , Excellence RM, & Secrets Maroma and all have their Pro's and Con's. NONE are Perfect. I've read diiferent opinions on all. What may not be a big deal for some can be a deal Breaker for others. Depends on where your own prioritys lie. Here's... More

I have nothing but GREAT things to say about my stay. The hotel was clean and beautiful, the staff was exceptionally friendly, the food was DELICIOUS... the beach was just steps away from our door. I wouldn't normally visit the same place twice, but this just very well might be an exception to "the rule." I'd definitely stay at this... More

Just returned from four days of heaven with an incentive group of 90. I've been handling groups like this for two decades in posh Caribbean resorts and on cruise ships -- but never have a had such a super professional staff to work with! Veronica Zapata, the groups coordinator was delightful, efficient, and couldn't do enough for us. Even the... More

What can I say for a perfect holiday, in what must be one of the best 'AI' hotels in world. Iberostar have 3 other 'Grand' Hotels! Building - Magnificent Situation - Perfect Room - Above what was expected Food - Nectar of the Gods (Lobster, Shrimps twice a day, meat, tender and even better than home) Staff - Above average,... More

We visited Grand Hotel with a group. The resort is very large so although there were many rooms and guests, it never felt crowded. The service, accommodations and food were outstanding. I highly recommend getting an ocean view junior suite. Being right next to the ocean was great. There are several restaurants to choose from. Make reservations as soon as... More