We went there on a Chinese National holiday & had to endure 3 hours through custom. When we finally arrived at the hotel, we were told our room is not ready (at 3 pm?) & had to wait another hour. We came back at 4 & the room is still not ready so we got upgraded to a suite, which... More

We had a small room but good enough for one night stay, I love their mini-bar,so many choices and if you are coffee lover, they have cream inside the refrigerator instead of coffee-mate, wonderful. The service is really good, when i ask for a mobile phone charger, though they have no more left but you could leave it at the... More

From the minute you arrive, right up until your departure, you receive the absolute best service. The location of the hotel is in the City of Dreams. You can either lap up everything the hotel has to offer you, great food, great service and fine shows, or stroll through the connecting arcades with up market retail shops, Hard Rock cafe,... More

Grand Hyatt is located in the City of Dreams and the rooms and service was absolutely fantastic. The hotel is huge and lives up its name. The staff was nice and friendly and the first thing they showed me in the room, was the location of the hairdryer, they had me right then!!! Nice coffee and coffee machine and the... More

The Grand Hyatt Macau is located at the City of Dreams, a big building complex consisting of three hotels with a huge casino in the middle that you can see as soon as the plane touches down. I spent a week there on business and honestly can't fault the hotel. Amazingly friendly staff, a room that was positively huge, a... More

I had stayed for 2 nights in the month of March when an unfortunate incident happened on myself. Had emailed the hotel and their reply was prompt. Not only have they followed up throughout, they compromised and answered my questions and doubts without fail. I would like to thank the Front Office Assistant Managers, Chris Un and Florence Lou and... More

Wow! Beautiful hotel. Got upgraded to a suite. Huge room. Super new. Amenities. Very modern look. I'm not a gambler but it is connected to the casino so you don't have to go outside to gamble and the spa is amazing if a bit expensive. The lobby is stunning but breakfast was disappointing--they kept recycling the same choices--I was there... More

The check in desk was full of chinese travellers. So I suppose to check in at the Hyatt Diamond desk but there was no staff. However, one of the staff notice me and he quickly come and ask how may I help you? I sincerely said I like to check in and I am a diamond member. He quickly called... More

We were spoilt and stayed in a grand suite which was just superb in every way. Everything from the layout to the toiletries were without fault. The view from the room was second to none - and we enjoyed the benefits of a Nespresso machine in our room. Lovely breakfast at Mezza and it's lovely to have a range of... More