We booked our room (Grand Deluxe Suite) before the hotel had opened, a number of months ago. At the time, lounge access was given as a benefit - more about this later. We arrived from the zoo that is the HK - Macau ferry; not sure if it was so bad because it was over the holidays but a grim... more

Negative impressions started with arrival. Lobby can seem grand, but the reception area is a bit of a mess - a string of counters, not right together and no coherent line or way to approach --- indeed, a bellhop had taken our confirmation slip to get our check in processed, but he was unable to get anyone's attention and we... more

Booked 2 Suite Rooms to celebrate 50th wedding anniversary with family. Made mention of anniversary at reservation, and also at front office. They did NOTHING for the stay. We arrived the hotel at 11am, they said the rooms could only be ready at 3pm. We emphasized to them a special dinner was arranged at 6pm. When we got back at... more

Yet another award winning hyatt team that promise and deliver their very best service in every department Having had a fabulous stay at the Hyatt Regency in HK , We checked into the newly opened Grand Hyatt Macau and most definitely was not disappointed with our choice. Check in was efficient and we duly escorted to our room and given... more