when we got there no help to find where you got to cheek in then you wait for an hour to get your key and welcome pack wich is a phot copy a4 paper and a key got to my room it was not clean my g\f was cryin it was that bad when i told them thay sed thay... More

Myself and my partner have just returned from a week stay with our 8 month old and we have had a great stay! We was very nervous after reading the reviews prior to going however we couldn't fault any thing. Chalet was clean, the buffet was good value for money and nice food, the swimming pool was okay, the club... More

Chalets hav been updated location is great food nice staff nice lots of fab parks and activities for kids club gets very busy on an eve and bingo is £18!!! Bt overall great value for money defo go bk again

Waited in que of at least 100 people to get key and that was just the line for s-w. First impression of so called chalet OMG. It was a patio door right across main living area so constant stream of people walking past. Filthy, very basic, uncomfortable, broken furniture, paint splashes over everything, lino trimming hanging off. Hole in bathroom... More

Paid 39pound for a 3 night stay, overall were happy. Chalet was very clean and couldn't moan at all, the park is run down in parts but improvements are slowly being made. Swimming pool was nice, changing rooms let it down though. By pontins there are some lovely arcades and places to eat. Overall were satisfield, the best tip is... More

I have no idea why I decided to book a weekend away at pontins, probably because my girlfriend worked at one years ago and had fond memories. First of all we did get a cheap deal for the weekend and as with everything cheap you can't expect a lot. You would expect more than one person on reception when the... More

We booked a 2 night stay via Hotels4U and at £51.17 for two of us, including electricity, we were very pleased with our purchase. Yes the chalets are basic and a bit tired, but we had everything we needed. We met up with our son, daughter-in-law and 3 year-old grandaughter who were there for a 4 night break. It's a... More

I booked this holiday through a groupon deal. It was £39 mon to Fri for myself, my mother, my daughter (3) and my niece (4). We chose to upgrade for £30 more to a classic 2 bedroom accommodation. I made the mistake of becoming obsessed with peoples reviews on here of how horrendous pontins brean sands is, and how filthy,... More

Chalet was disgusting! Had to scrub it myself before letting my child near it. Was there as a child myself 19 years ago when I was 8, had great memories that's why we booked it as our family holiday. It had not changed in 19 years, NO JOKE! Exactly as I remember it. Apart from upgraded play grounds. Thank god... More