My husband & I had been given a complimentary one night stay at the hotel at a "deluxe suite" to boot. Nothing "sweet" about our room, however. Growing up in KL, & studying in a university not far from where the hotel is situated (in the late 90s) I was under the impression that this was one of the finer... more

I guess i'm just lucky that i booked this hotel for just one day but discovered a lot from the hotel. Firstly the breakfast was not fantasic at all , they will buy time by not refilling the food. Only when u complain they start moving. In the morining the housekeeping staff start banging your door to clean up. The... more

We booked this Palace through the Royal Country Vacation Club & were wary of how this place would be. When we reached in the night we saw this place looked amazing just like the way it was shown on their web. It was the best hotel I've ever stayed in across the world. Although far from the main city, the... more

The atmosphere of this hotel combines the finesse of a luxury hotel in the tastefully done rooms, with elegant flooring, cool muted palettes.. all adding to the ambiance of calm & style.. With a warm, spacious ambiance, guests can choose delicacies enjoy a full course meal! Right from Fitness to Wellbeing, Business Center to Travel Desk, In Room Dining, Laundry... more

Let me just say the hotel itself is very nice and clean, the staff at check in and check out were very helpful and we even got them to order our group pizzas a few times, however they failed epiccly at that task as well (ordered 3 seafood pizzas instead of what we wanted, and they were horrible). The room... more

I had read a previous reviewS, which were not good, but there is a tendancy to think maybe the individual is just having a [--]! However, I am here to support all those who have had bad experiences here! Just add my complaint to the many others that exist. I was in a large group, but that should not have... more

for a 5 star hotel.. it was ok... bed a bit firm, fridge warm and was not stocked and room service was slow or non-existent... give yourself plenty of time if you need something. Staff are happy and very friendly. Place is getting a bit rough around the edges.. my friends room had a blown light and a very leaky... more

I had a great experience here. Personally, I feel the classic look never really goes out of style, and I loved the little horses. My daughters did too. The horseshoes on the carpet kept my youngest daughter very busy counting, leaving me free to handle the luggage and arrange everything with the extremely helpful concierge! The receptionist was very pleasant... more

I stayed here with my partner recently and this hotel is a at a really nice and serence location for someone who wants a good rest and relax experience like me. The architectural structure from both external and internal is wonderful with lots of horse statues and structures everywhere. We took quite a number of pictures around. Rooms were comfortable... more