Good and great views with different concept truly one of it kind you can find in KL. The rooms are okay but unhappy with the room service trays not cleared for almost 24 hours. Food are good but service are not attentive and no english speaking staff plus no welcoming face expression. Guest toilet near the coffee house is dirty... more

We were impressed by the reception which was very friendly, and they were able to converse well in English. The hotel is near to "Mines Shopping Fair", which is about 3 mins walk. For both staff and location, I would give a thumbs up. The facilities are however a real disappointment. The beach proclaimed in the name of the hotel... more

A nice alternative to the regular business hotels in KL. Located between the airport and KL City Center (KLCC) the hotel is reasonably well located. It's distinguishing feature is that it is located on the Mines Lake. The lake used to be a tin mine that has now been flooded into an attractive lake. There is a beach club on... more

KL airport - got taxi ticket at counter – Budget Enviro $67 to Mines Resort - 45 minute drive. This was a like a minivan and fit us -3 adults and 3 big suitcases and 3 carry-ons. I think it could have fit 2 more adults. The driver flew to our hotel and we held on for dear life. He... more

Our room was located one floor above the lobby. On returning to our room each evening, we could hear the resident musician playing and singing in the lobby bar below. The volume was very high and we couldn't even hear the TV set in our room. We complained and asked for a room further away so we could get some... more

Essentially, the Mines is poorly maintained. Whilst the staff are good at what they do, they clearly don't have the staff do what is needed. Fixtures in need of repair, insufficient hot water (when you can get the taps to work), sand at the lagoon badly in need of a top-up, and for my three nights, a mattress covered with... more

Lookswise, the hotel has some beautiful spots but up close one can tell that maintenance is needed. There's a lot of potential to improve this place but until they lower the room rates, I don't think tourists would want to come back again. I enjoyed the landscape but for the price I was paying for my family, the food was... more