Good reception when arriving at the hotel. We booked a double room high floor (JPY51,000) with wonderful lake view. The room was small, bed and pillows comfy, old style furnishings and bathroom fitting did not impress. The curtains did not provide effective blackout and we were awoken by intense sun around 5am. Hotel facilites excellent, hot spa good although outdoor... More

We spent a night at this hotel on our whirlwind tour of norther Japan recently and were truly impressed with the establishment. In addition to the traditional Japanese hospitality we found almost in every hotel we stayed at, this one stands out with even more meticulous service and attention to details. As soon as we walked in the hotel, our... More

We traveled with family on a package tour that included a two night stay at the Windsor. Checking the normal prices, this would've been out of our budget, but if you time your travel right (off-season and non-winter) you can certainly pamper yourself on this mountaintop resort. Service is top-notch. The staff and management's attention to detail even down to... More

The hotel is located at the top of a small mountain with a breathtaking gorgeous view of Lake Toya as well as the Pacific Ocean on the other side. The hotel has an elegant lobby, not crowded, very serene, a place to relax and be at peace in luxurious style. Service standard is top notch and every stuffs is helpful... More

We celebrated our new year at Windsor Hotel. It provided the guest with a lot of interesting activities which was very fun for us. The ski resort was not so crowded, so it was very good for a beginner to learn skiing there. The only problem is the shutter bus provided by the hotel only stopped at the designated places... More

Traveled up from Tokyo by Shinkansen as far as Shin Aomori. Change to the super Hakucho which is a luxury express train to Hakodate. Train is effortless and relaxing. Pick up a car opposite Hakodate station for a leisurely 3 drive to the Windsor Hotel. There is also a 3rd train and bus if driving not an option. Hotel has... More

I was very lucky to stay here during the off-peak season. As a matter of fact, we never saw more than 10-15 people here during our stay. As a result, it contributed to very serene and peaceful atmosphere. My first view of the hotel was when I was on a boat on Lake Toya and saw the hotel perched on... More

just had one of the most amazing times staying at this hotel. I agree though that your experience will depend very much on the weather that you get. We have been totally lucky to have the clearest sky during our whole stay. The location at the top of the hill that directly over looks Lake Toya, makes this place a... More

came here with a large group of colleagues and was pleasantly surprised (as was apprehensive after what I read on tripadvisor) our check in process was painless (but that's also coz we had an event company that had our room keys & etc all ready the moment we arrived) but when I checked out this morning the girl behind the... More