This was our second visit to the Costa los Gigantes Hotel and it was a real treat! From the moment we arrived until the our final goodbyes we were treated really well and made to feel incredibly welcome. Our welcome at reception was very warm and efficient, we used reception quite a lot during our stay and our thanks to Yuraima, Ana, Maite & Patricia for all their help. We again upgraded to a Junior Suite with an Ocean View which was fantastic, plenty of wardrobe space, smart decor, a smart TV and tea and coffee-making facilities. We had a fridge with soft drinks and beer and two re-fillable plastic bottles. The Hotel tries to be very 'green' and this year, to avoid having to re-cycle thousands of one-use plastic bottles used by guests, they have installed chilled water machines in numerous locations so that you can refill your water bottles as many times as you wish. A great improvement. Daily housekeeping was carried out to a high standard by a friendly and efficient team. The hotel has two large restaurants, one of which is used as an 'overflow' during times of high occupancy. The main restaurant has been upgraded since our last visit with new serveries and live-cooking points, it seems more spacious now and the system of helping yourself from bottled wines if you are on an all-inclusive basis has freed up the waiters to more efficiently keep tables turning. Although the wine served as standard is excellent you can also upgrade to superior wines for a small supplement. The food continues to be of a high standard with a wide selection of dishes there is always a fresh fish option. The staff are highly motivated and work hard and cheerfully to keep the tables cleared and cleaned, no mean feat in a very busy hotel! Our special thanks to Mari, Orlando (so very helpful and cheerful), Carlos H, Tiva, Victor, Francisco Pina (a man with a real sense of humour, brilliant!), Accoran, Axell and Esperanza. There are two A La Carte restaurants that you can book for a more relaxed dining experience, an Italian Restaurant and a Grill Restaurant, these serve variety of dishes to your table .... all delicious! There is a much re-furbished bar on the 1st floor with a large outdoor seating area where you can while-away your time over a glass of Cava or two or enjoy a cocktail or a beer. This is an ideal spot to meet new friends, to enjoy the view or dance to some live music in the evenings. The 2 main pools are great, warm and well maintained, we mainly used the 'quiet' pool where there are no inflatables allowed and has a comprehensive snack bar along with some wonderful Balinese Beds, these are an extra cost and that depends on the drinks package that you choose. We tried them and loved every minute of our day on one! The other pool is more family oriented with entertainment and games for children along with a snack bar and a new burger / hot dog pop-up kiosk, great for a lunchtime snack! This time we visited the Spa, what a great experience, (we didn't visit last year and we regret that) it was really a delightful time trying the various Pool Jets, the Jacuzzi, the Steam Room the Flotation Pool, Hot Beds and a variety of different showers. There are also a comprehensive range of beauty treatments that you can book. It really is worth a visit! The Guest Experience team here are very personable and knowledgeable, always happy to help and advise. Our huge thanks to Ellena, Melli, Patricia, Pierina and Jhosiana who all enhanced our stay hugely and were always in evidence to talk to. If you are travelling as a family to this hotel it is just the best! There is so much to do from being entertained by the 'Candyman' in reception or meeting Landi, the hotel mascot. The Animation Team were much in evidence every day organising entertainment for families, try the rope walk challenge, it is a very interesting experience! So many play areas and always something to do. Check out their website for more details. This is a large hotel catering for families and couples alike, it stretches for 1 kilometre but the accommodation is all in smallish blocks, carefully arranged so nothing is 'overpowering'. We had a fabulous time and will most certainly be returning, thanks to all the Management and staff!…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.