We were delighted with what we saw when we arrived at the hotel. It's a big resort and what you would expect of a 5 star hotel. The surounding sights were beautiful. There was a huge convenience shop on the ground floor where we could get all the famous confectionary of Hokkaido, snacks, toiletaries, drinks etc. For me, the highlight... more

The staff here are probably the most amazing and helpful people we have ever met. When you arrive your luggage is virtually wisked from your hands as you are ushered inside. An english speaking concierge is available to help with any enquirey not understood by the Japanese staff (not saying they are not excellent in most areas) but it is... more