We booked this hotel through their own website and we were charged three times for the room and only credited once. On arrival at the hotel we tried to sort this problem out but their system was unable to credit us the remaining money (we have had to made a claim through our credit card company).

I would strongly advise against booking online through their website as we have since learned that this was not an isolated incident!

We also used the parking facilities at this hotel, however we were not advised at the time that this would not be free of charge. On checking out we received a 23 euro bill for two nights' parking (despite the fact they still owed us nearly 200 euros).

Although the room itself was ok; small but clean; we were thoroughly disappointed with the service as we received no formal apology from the hotel for the problems with the booking charge. Needless to say we will not be staying there again! more