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Utopia Resort & Spa

4.5 of 5
Katelios 28086, Greece
Hotel amenities
Utopia Resort & Spa
Ranked #2 of 4 hotels in Katelios
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113 reviews from our community

    Trip type
Traveller rating
    62
    30
    8
    4
    9
Date Rating
colchester, essex
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 21 May 2013 NEW

Thankfully I had the pleasure of reading recent reviews of this hotel from disgruntled travellers, 7 weeks before I was due to stay here. I'd booked with Travel Republic, who didn't bother to alert me to the fact that the all-inclusive isn't in fact proper all-inclusive after all. Thankfully after making them aware, I have received a full refund of... More

Was this review helpful? Yes 3
Cardiff, United Kingdom
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 20 May 2013 NEW

Don't bother booking All inclusive - it's not set up for this to the standards that we normally expect! Met by a surly male receptionist who demanded my Accomodation voucher - excuse me but this was not something that Thomson provided! He did not like this and snatched my e-ticket off me with a threat that he would ask for... More

Was this review helpful? Yes 9
Reading, United Kingdom
1 review
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 19 May 2013 NEW

Got back on Thursday from this terrible place, whilst the hotel is beautiful and the village pretty the management of this hotel is a disaster. No snack bar was open when we arrived and they weren't offering snacks two weeks later when we left. The Spa also was not open and the indoor pool empty and then being told all... More

Was this review helpful? Yes 14
Evesham, United Kingdom
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

Got back yesterday from a week at the Utopia. We thought the hotel was lovely, the lounge and reception were light and clean and our room was exceptionally nice with a Jacuzzi bath and upmarket bathroom suite. The staff were very friendly and we really enjoyed the Greek food. It was a little disconcerting to find that the drinks were... More

Was this review helpful? Yes 12
Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 15 May 2013

Sadly the Thomson & the hotel itself don't represent the hotel properly. Many of the other package holidays are the same and need to be changed. So items not as they were: no snack bar, no swim up bar, no bathrooms in rooms, no entertainment, no mini bar, no gym - they were still waiting for the equipment, no bottle... More

Was this review helpful? Yes 14
Kettering, United Kingdom
1 review
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 11 May 2013

Just got back from the worst all inclusive holiday we've ever been on.Only beer and so called wine were available from 09.30 until 21.30 not 23.00 as advertised.The lobby bar was the only place to get any spirit's if you wanted, this bar didn't open until 19.30 but was for paying guests only, so if you wanted anything other than... More

Was this review helpful? Yes 22
Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 6 May 2013

Well just spent 5 days in this hotel... Almost saw a near rebellion of dissatisfied Thomson customers. We booked independently and expected all local spirits, soft drinks, beer and wine until 11pm. On arrival we found that only beer and wine were avail until 9.30pm! Hence the rebellion!!! Anyway the hotel itself is pristine, the bedrooms comfortable... Yes no dressing... More

Was this review helpful? Yes 28
Peggy M, Manager at Utopia Resort & Spa, responded to this review
9 May 2013

Dear Guests, I would like to apologize for any inconvenience caused regarding the “all inclusive matter”. On our behalf there is no special interest or cause hidden behind all this. We have tried to resolve this issue in co operation with Thomson agency and it should not interfere with you by no means at all. You should have no doubt... More

Lincoln, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed 3 May 2013

We booked this hotel with Thompsons and as we speak there are 30 guests in the hotel lobby in uproar! We booked this hotel as all inclusive only to arrive to be told hat the all inclusive option only includes local beer and Vinegar (I mean local wine), and only up until 9.30pm at night. No spirits, no coffee, no... More

Was this review helpful? Yes 25
Peggy M, Manager at Utopia Resort & Spa, responded to this review
9 May 2013

I would like to apologize for any inconvenience caused regarding the “all inclusive matter”. On our behalf there is no special interest or cause hidden behind all this. We have tried to resolve this issue in co operation with Thomson agency and it should not interfere with you by no means at all. You should have no doubt regarding the... More

Middleton-One-Row, UK
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 February 2013

We went to Utopia June 2012 and on arriving realized the information we were given was not entirely true, we were told it was on flat land but soon knew we would need a car to get around. Next morning we woke up to builders chatting whilst eating their breakfast below our balcony and every morning of our stay, they... More

Was this review helpful? Yes 14
Lingfield, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 29 October 2012

We booked to stay at this hotel from October 20th to October 27th 2012. We received confirmation that the hotel had accepted our booking (and payment of course) but when we arrived we found that the hotel owner had just decided to shut it two weeks earlier and not bothered to tell anyone! The hotel was completely deserted and looked... More

Was this review helpful? Yes 13
 
 
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Additional Information about Utopia Resort & Spa

Also Known As:
Utopia Hotel
Utopia Hotel Katelios
Utopia Resort And Spa
Address: Katelios 28086, Greece
Region: Greece > Ionian Islands > Cephalonia > Katelios
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 4 hotels in Katelios
Price Range: ££
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Utopia Resort & Spa
See lowest price for your stay*
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