We have just returned from this hotel after a weekend away with 8 friends. When we arrived as with previous reviews no one came to help with the bags despite a sign confirming there was a porter service.We were then told our rooms were not ready and we had to go into the bar to wait.We were informed we could... more

I had made a reservation for 5 nights for a short holiday trip to Yorkshire. Upon arrival, nobody came out to help with the suitcases. While I was parking the car, my wife checked in and was welcomed by the receptionist with a simple "can I have your creditcard". Walking back from the parking area I noticed a smokey odour.... more

We booked for 2 nights over the Bank Holiday. Generally the place just did not have enough staff. Waited 1/2 hour to be seated for breakfast. The bill was totalled incorrectly and was £50 over. Wrong papers delivered. Room not refreshed at the start of day 2. A shame as the place really has potential. 4 star prices but without... more

Have been to hotel on a number of occasions to use the spa. Over the last few years Marston Hotels and now Q Hotels have taken over. The standards have dropped considerably. The main areas were shabby - carpets were filthy and overall the hotel needed a good clean! The staff in the restaurant looked sullen and kept us waiting... more

After reading the other reviews, i emailed the hotel with my concerns and they assured me that these problems had all been addressed. This was a special birthday weekend and the staff worked really hard to make it special for us. They are just massively under resourced and there appears to be little process in place. The food is great... more

We booked this hotel to celebrate our wedding anniversary at £121,00 bed and breakfast in superior double room, I phoned the hotel in advance to ask if they catered for vegetarians and to see f I could have a prawn salad for my main course. I was told this would not be a problem. On arrival we were told our... more

Stayed here in November 2007. My boyfriend booked this as a suprise and the hotel is lovely. (Im hinting for him to take me back there) The room was lovely (four poster room in the old side of the hotel), very spacious , fantastic views over the golf course. Spa is great...... The food in the restaurant is lovely, and... more

We had a wonderful stay at the Q Hotel: Aldwark Manor this weekend Sat 19th and Sunday 20th April 08. We had a twin room which was immaculately clean. The only problem we faced was rectified promptly by the pleasant staff: The electric heater was broken, they sent someone to sort it out and after dinner when it still didnt... more

We stayed there on the recommendation of our travel agent. It was a little farther from York than we had hoped but the countryside was beautiful. We were not expecting to the smell of organic fertilizer though. It would knock you over. We almost didn't stay, and were about to ask for a refund but since we were spending most... more