I made a booking which I had to cancel before the travel date and I was informed that I could either change the date of travel of cancel completely with a 50% cancellation fee, I opted to change dates and when checking on payment was told that 50% fee had been applied. On trying to reach the GM who was... more

I thought I would write this review as I have written a couple of damming review about other hotels and I always reviewed my hotel prior to booking on this site. This hotel is amazing. The staff are extremely friendly and forever shouting Jhamo every time they see you (which sometimes is a little too contrived). Having said that the... more

We stayed here following a 4 night trip on Safari. The hotel was fantastic. It made for a perfect honeymoon. We were met with champagne and hot towels on arrival, followed by dinner on the beach!! The hotel facilities are excellent - the rooms clean, te pool fantastic, the gardens beautiful and the staff and service was absolutely FANTASTIC!! We... more

We visited the Diani reef in August to get married. We were worried before the holiday as our travel agent had known very little about our wedding package. However as soon as we arrived all our worries were gone. We were greeted with rose petals, tribal dancers and a glass of champagne. We were upgraded to a suite and were... more

Just returned from a brilliant one week stay at the Diani Reef - we didn't want to come home! The hotel and facilities were excellent with so much attention to detail. The two different pools, one with activities going on and a pool bar and the other that was a “quiet zone” was a great idea. The Spa was good... more

Stayed here in April 2009 with my 11 year old son and had a wonderful time. The hotel was clean and the food was excellent. The animation team were awesome (my sons words). The staff were extremely friendly and could not do enough for you. I went and had a super massage half way through the holiday and thought it... more

We booked the Diani reef for our Honeymoon we have recently arrived back and were disappointed that there was building work going on which meant that there wasnt enough sunbeds around the pool. The hotel standard rooms are disappointing, but the standard of the hotel is very good and the service is outstanding. I will say that this hotel is... more

Beautiful location. Day time activities with the animation team are excellent. They are so friendly and all have great characters. Evening entertainment is also very good. The pool area is fantastics and so is the beach which is a step away. Monkeys around the place keep you entertained just watch out for your stuff! I want to go here again. more

We have sepnt that last year carfully planning a "holiday of a lifetime"..our honeymoon. Diani appeared to be the destination which most reached our expectations and the Diani Reef Beach & Spa looked like the perfect resort. Having received a call from our travel agent yesterday we have been told that this hotel has cancelled all hotel bookings due to... more