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Aldridge

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Fairlawns Hotel and Spa


Hotel class 4.0 of 5
Little Aston Road | (formerly Best Western), Aldridge WS9 0NU, England
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Reviews you can trust

92% Recommend
4.5 of 5 stars 55 reviews
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By trip type
All (55)
[ Date ] [ Rating ]
Not much cop
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3 of 5 stars
uk
9 Dec 2009 | Trip type: Couples New

Sorry guys but i wasnt that impressed. Most of the staff were miserable, maybe they just had a bad day/night? Shame. Especially as the drinks were so expensive! Spa wasnt too bad tho. more

Management response from
evelynalicemary, Owner

To receive a response such as this some three months after your visit has been a huge disappointment to the whole team particularly as you have not been at all specific so we are unable to discuss how we failed to give the right impression. The fact that so much time has elapsed also makes it very difficult for us...

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5 of 5 stars
Berkshire
25 Oct 2009

Wow! Booked a surprise spa break for mum's 50th and goodness were we impressed. From start to finish we had one of the best spa breaks we've ever had. We stayed in a beautiful Superior room located on the same side as the spa, very convenient. Treatment - Mud chamber was fantastic and highly recommended for you and up to... more

Management response from
evelynalicemary, Owner

WOW! Thank you so much for your encouragement. To have played our parts in creating happy memories of a special occasion leaves us with a wonderful feeling. Thank you for placing your trust in us, we are delighted to have exceeded your expectations.

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5 of 5 stars
Soton
19 Oct 2009 | Trip type: Business
1
person found this review helpful

Good staff, lovely food, excellent Spa and good location. What more can you ask for? more

Management response from
evelynalicemary, Owner

We enjoyed having you to stay and the fact that you have reinforced your kind comments on departure with a positive review on this forum is greatly appreciated. We hope to see you when you are next attending a meeting in the area or for a break if you can find the time to visit us. Thank you on behalf...

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5 of 5 stars
chester
17 Oct 2009 | Trip type: Couples
1
person found this review helpful

Well, what can I say? John Pette you should be so proud of all of your staff at Fairlawns! My husband and I had such a wonderful break at your hotel! Everything was perfect from the welcoming on arrival, the fantastic spa facilities within the hotel, the most relaxing treatment within the beauty spa-(Emma what a wonderful therapist!) and most... more

Management response from
evelynalicemary, Owner

Thank you so much for these most kind remarks. As a team we gain considerable encouragement from such feedback but try never to forget that our reputation is only as good as the last service we have offered. Negative feedback is frustrating, particularly if we have not been afforded the opportunity to address issues at the time, but it keeps...

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4 of 5 stars
Birmingham, United Kingdom
15 Oct 2009 | Trip type: Family

Well having been on a couple of spa days & recieved excellant service i thought i'd book a family meal for 14 people for my granddaughters ''21st birthday'' and once again fairlawns did not fail......not only to provide excellant first class service but also a very very nice meal, we chose the early supper option as it was varied &... more

Management response from
evelynalicemary, Owner

Thank you for taking the time to provide feedback. The fact that you have been before and trusted us to look after such a memorable family occasion is a great compliment. We try never to forget that each visit is unique and that we are only as good as our last service. The team join me in thanking you for...

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5 of 5 stars
Southerness, United Kingdom
9 Oct 2009 | Trip type: Business
1
person found this review helpful

Fautless food, friendly happy staff, lovely bedroom and my wife says the Spa and face massage were excellent and very good value. Perfect venue for business and pleasure with no faults at all. more

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2 of 5 stars
Carlisle
8 Oct 2009 | Trip type: Couples

The Hotel and Spa facility were second to none. We were given a romantic weekend as a gift from a family member, so looked forward so much to this weekend. The hotel was comfortable, very clean rooms, good bed, TV was a fair sized LCD with sky (Very handy as it was a Grand Prix Weekend). The Spa facility as... more

Management response from
evelynalicemary, Owner

It was kind of you to score us so highly on all matters relating to the hotel and our facilities but the team are really disappointed with the fact that you felt so let down by the food and by the service at breakfast on Sunday. Given the previously good reports you had read you had every right to feel...

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5 of 5 stars
Norwich
7 Oct 2009 | Trip type: Couples
1
person found this review helpful

This hotel ticked all the boxes for us. Great room, quiet location, gym, pool, spa facilities, treatments, loads of parking, bar and restaurant. It has a small family theme and in the main a great team. We really had a good time and enjoyed the stay. It's not the cheapest of places and that would be the only barrier to... more

Management response from
evelynalicemary, Owner

Thank you so much for providing such detailed feedback. The fact that you would return to us is extremely rewarding but we note your constructive criticisms in relation to certain aspects of our service and these are already under consideration. In honesty we are unlikely to increase the programmed time on the rumnning machines beyond 20 minutes due to the...

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5 of 5 stars
North West
20 Sep 2009 | Trip type: Friends getaway
1
person found this review helpful

We stayed at the Fairlawns hotel after it was recommended by a friend. We booked the spa stay and an additional treatment. The hotel room was large and modern with a bottle of sparkling wine chilled on our arrival. The spa facilities are excellent with 3 sauna rooms and 2 steam rooms. The food was lovely and plentiful. Everything was... more

Management response from
evelynalicemary, Owner

Thank you so much. Creating such a positive impression involves every member of the team from Steve in the gardens through every other department - maintenance, housekeeping, reception, kitchen, food & drinks sevice, admin and duty management. Everyone will be delighted to hear that they succeeded in impressing you.

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5 of 5 stars
Shropshire
14 Sep 2009 | Trip type: Couples
1
person found this review helpful

My husband and I celebrated our wedding anniversary at the Fairlawns opting for the Romantic break. We upgrading to a superior room and so pleased we did. We had a lovely double room within the section of the hotel close to the spa which enabled us to go up and down to our room in our robes and slippers which... more

Management response from
evelynalicemary, Owner

Thank you so much for both this review and the similar comments you placed on our own website. The team join me in thanking you for this great encouragement and will continue to work hard to meet the high expectations such fabulous feedback creates.

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Fairlawns Hotel and Spa Also Known As

  • Fairlawns Hotel Aldridge
Address: Little Aston Road | (formerly Best Western), Aldridge WS9 0NU, England