We travelled from Birmingham UK in a group of 11 which consisted of 2 families with kids ranging from 13 to 22. This is an honest & comprehensive review & will hopefully ease any worries that some people have about this resort. Check in - It is slow, there is nothing you can do to speed it up but sit, drink get the wifi code. We had booked the Grand Palladium Jamaican side but when we got there due to the renovations taking place, we were put in the lady Hamilton side - there was no issues with any renovations & we wouldn't have even know they were taking place. Rooms - Lovely & big - King size bed & sofa bed - both really comfortable beds, rooms clean & good air conditioning. Mini bar was stocked regularly & maid service was great, although due to the volume of rooms they have to clean, sometimes the rooms were only getting cleaned when we were coming back from the pool at around 4pm. Plenty of toiletries everyday & no need to take shampoo, conditioner, shower gel or moisturiser! Some of the drawers did smell a bit musky & not enough hangers but it was nothing major. Pool / Beach - Pool had a few filer issues but this was mainly down to inconsiderate holidaymakers getting in covered in sand, but the staff stayed on top of it & its upkeep. Beach is a bit course but there was no seaweed & sea was lovely. We went snorkelling at the far end beach which was amazing, with lots of marine life to see around the coral reef. Bars in & around the pool had quite slow service as the majority of the time there was only 1 member of staff serving. Daytime entertainment - Great! Kept both kids & adults occupied all day. Power - the main man was outstanding & the place was not the same on his days off. Always full of energy, encouraging people to join in the activities of which there were plenty going on. Volleyball, water polo, dance classes etc etc - really good program led by the Power man! Restaurants / Food - Miss Lou's Bar, started the day off with amazing coffee & pastries from 7am. Again lovely staff in there, but the stand out service was from Marvin - he was a coffee master with the nicest personality. Always greeting us by name remembering our order & delivering it all with a smile - top bloke. Breakfast - extensive choice & service stations making fresh eggs, waffles, crepes etc - great coffee served & plenty of choice for everyone. Buffet was ok but we didn't go that much as lunch & dinner was very similar so we opted for the A La Carte's most nights. Japanese - Sumptuori - Outstanding food both at the teppanyaki (RobLee) & the normal set menu - The best waiter on the resort was most definitely Taj who served us on our last night. Steakhouse - El Dorado - Best Fillet Mignon I've tasted in a long time - we went there about 4 times. Others ordered different things from the menu too & were not disappointed - service was quite slow in here though. Mexican, Italian & Indian all visited too - good food but service again slow on the whole, but some really nice dishes that always arrived hot. Overall really pleased with the quality of food - Booking was a bit hit & miss as you can book on the app but it doesn't get fed through to the restaurants, so all we used to do was go down at 7pm, have a word with the restaurant we wanted to visit & say we had booked for 7:30 & then when we went back at 7:30, they had a table ready for us. Guest relations can help book the teppanyaki & others but make sure you get a paper booking confirmation. Evening Entertainment - Saved the best till last - Milton, what a man!! Every night there are activities led by a great group of entertainers. The shows are good & we saw some of them, but we opted to sit in the Infinity Bar mainly where everyone came at 10pm. Great nights of karaoke, 70's & 80's nights, beach parties & dancing into the early hours. Milton, VIP, Batman & Prince always made us feel really comfortable & were brilliant! Milton even managed to get my daughter who prefers to sit & watch, to sing at the Karaoke & even dance. We have been to a lot of places & can say hand on heart say that the entertainment here, was the best we have experienced. Milton & his mates were a massive part of our holiday & made it what it was - amazing! Then we had the friendliest of security guards patrolling the infinity bar - we called him Secci but he too was so welcoming & friendly, at the same time as keeping any rowdy groups under control. Overall we have had a brilliant time & met the most amazing people (other than a very rude assistant manager from the travel club who I believe was called Jermaine). We would definitely go back & our only concern is that it wouldn't be as good 2nd time round! Thanks to everyone for making our holiday to Jamacia the best yet.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.