Dear Ransnottom, Thank you for taking time to write a review, It is a shame you didn't like the room you were given at Roscoe House. However, the room you stayed in has pictures of it both on our own web site and on our Trip Advisor page. You will recall that you were also offered another room in Roscoe House twice, once on the day of arrival and again on the second evening of your stay. Your problem however seemed to me more to do with the fact that you saw a cheaper last minute deal with one of our competitors and wanted us to refund the difference in price between us and them. Unfortunately this isn't how our business, or any other accommodation business in Liverpool operates. With regard to your comment about our carpets, they are high grade commercial carpets, however they are going to be subject to wear and tear over time. We do have our carpets professionally cleaned twice a year though to maintain high levels of cleanliness and hygiene. Indeed, this is the first time that anyone has ever commented on the condition of our carpets, other than when some other members of your party decided to jump on the band wagon as well. You have however noted that the accommodation was clean, so I am at a loss to figure out how you can say it as like a student squat. Moreover, from what I know of the housing act Student Squats have been illegal for many years, indeed if Roscoe Hous resembled one I doubt very much we would be allowed to trade. I am sorry to hear that the member of staff on duty when you checked in wasnt fully familiar with the individual features of your room. They have only recently joined our team and as each of our rooms are unique and individual they were still to familiarise themselves with a couple of them, which they now have. We dope you enjoyed the rest of your stay in Liverpool and may re-consider and choose to stay with us again in the future. Kind regards Roscoe House