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Water damage in corner of room around vent. - Picture of Hilton Chicago/Magnificent Mile Suites

Photo: Water damage in corner of room around vent.

From Review : Everything was subpar! of Hilton Chicago/Magnificent Mile Suites
Water damage in corner of room around vent.
Renovations beware
OK
Dirty carpet, rice on the floor
Chicago Hilton
Abgewohnter Schuppen, gute Lage
立地はまずまず
Mike Monty wrote a review Sept 2014
6 contributions11 helpful votes
1.0 of 5 bubbles
Booked this room a few weeks out for $189 a night for a 2 day stay. A few nights prior to the trip I checked online and found the hotel offered the room for $166 with a government discount. I called to see if I had to cancel my original reservation or if the hotel would just
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Date of stay: August 2014
Response from PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites
Responded 8 Sept 2014
Dear Michael M, Please know that I regret your expectations were not met on this visit. Your feedback is highly valued and will be shared with the appropriate managers and associates to make sure things are handled differently in the future. I have left a phone message at the number that we have on file for you so I can personally follow-up with you. One point is certain and it is very unfortunate, the reservation made by the third party had you in a king room and not in the room you had selected which of course created a challenge but that was not of your doing. As far as the service issues, please know that this is not typical of the service we provide and I sincerly appologize for the various shortcomings. I assure you that it is being addressed as it should with the people involved. I hope that you will give us the opportunity to serve you again when you return to Chicago and I invite you to contact me directly so I may handle your reservation. I am confident that your next visit with us will give you a very satisfying experience and It is our goal to count you as one of our many return guests.
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