Dear TheInternationalis , Our team is committed to providing the great service to all our guests and your feedback is very important to us. I am glad to hear that you liked our lobby furniture and that the check in process met your expectations. Thank you for sharing that our rooms are amazing with super-soft beds and amazing bathrooms with great shower, huge mirrors and counter top. We regret that our TV didn’t have as many channels as you wanted and that our Chicago Fire Oven pizza price didn’t meet your expectations. We greatly appreciate your business and looking forward to your next stay. Please do not hesitate to contact me directly if you need any help regarding your future reservations. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847.928.3700