We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£15 - £20
CUISINES
Chinese, Asian
Special Diets
Vegetarian Friendly
View all details
meals, features, about
Reviews (175)
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Filter reviews
175 results
Traveller rating
93
26
9
7
40
Traveller type
Time of year
LanguageEnglish
Traveller rating
93
26
9
7
40
Show reviews that mention
All reviews satay spare ribs prawn crackers take away chinese food piping hot horses takeaway dishes
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed 4 weeks ago

Think this place misunderstands why customers order a takeaway, so for me its because , ooo a thought popped into my head and said, hey I fancy a Chinese takeaway and I'm now hungry for one and I can't be arsed to cook , so...I order and that voice on the phone says yeh sure be there in like 45 mins , great ill get a film ready and the plates set out , okay films started and empty plates are looking at me like where is the food , and hour and 45 mins later pass , I mean I understand if you plucking the feathers off the chickens yourself and rolling the egg noodles but really ? Okay let's call the place up , errm let me go check says this voice on the other end of my phone , okay waiting another half hour an now I not hungry for that pang of I fancy a Chinese and reminds myself of why I can cook and save money , thanks for that memory ! Chucked your push threw the door menu in the bin where it belongs and cancelled the order 😅More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2024

Read the most recent reviews and take note, as this place has changed since the good ones!! Ordering from here ruined our evening, we knew their service time could be quite slow, so we ordered at 6:25, told it would be delivered by 7:23, by...8pm no food, so I called to be told it was the delivery drivers fault and it would be 15 minutes, by 8:35 still no food, so called again to say this is unacceptable, only to be dismissed and then hung up on! Driver called at 8:50; lost in a standard street just round the corner from them so we had to go out to find him. Finally got food at 9, 2 1/2 hours after ordering. Very greasy, food was scalding hot so at least we know their microwaves are working!!!More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 February 2024

Absolutely ridiculous!!! called to be told delivery would take an hour so placed an order called again after an hour and a half and be told it would be another hour and 20 minutes decided to go and collect when I arrived 20 minutes later...food hadn’t even started to be cooked the owner then proceeded to shout at me and I decided to walk out. I went to a nearby Chinese and had a delicious meal. Needless to say I would not recommend this place and I will never return AVOID AVOID AVOIDMore

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2024

Golden Horse, has got very poor, food arrives late and cold, and has become tasteless the Prawn toast was an oil slick, also order was wrong. I’m surprised they are still in business as they don’t deserve to be, as there is nothing good to...say about this Chinese takeaway. Will never use again.More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 November 2023 via mobile

The food was good let down however by the appalling rudeness of the order taker. Swearing and refusing to acknowledge an error. Putting the phone down when challenged and then swearing directly to me when I returned to pick up the missing item. Which I...had no problem in paying for. I just wanted a complete meal. Whether it had been an Order error or not is no excuse for the bad language and complete lack of social customer skills. The food was good let down by the person taking the order.More

Date of visit: November 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 November 2023

Waited 2 1/2 hours for a takeaway that never arrived, phoned 3 times and lied to, had to give up and have beans on toast instead never again 😡

Date of visit: November 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2023

We had the food delivered. It was an excellent meal:- - Spare ribs - dry - Chicken Satay - perfect satay sauce just enough hot spice. - Special Chowmien with lots of different meats - Crispy seaweed - meat spring rolls - Nice and spicy....- Egg fried rice - plain boiled / steamed rice.More

Date of visit: September 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 July 2023

Ordered takeaway at 6-30. Told possibly 1 hour. Phone after 1 hour was told its on its way should be with you soon. Phone back 2 hours later at 8-30, was told it still being cooked in the kitchen. Won't be much longer. Absolute JOKE....When I complained and said its not realy good enough, I was told, WELL WHAT DO YOU WANT ME TO DO? I WOULD SUGGEST YOU ALL AVOID THIS PLACE. FIND SOMEWHERE ELSE TO EAT.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2023

Ordered for delivery last night at opening time, waited over an hour for delivery and am just down the road. This was a Mothers Day meal, a treat, usually the food is good , this time it was awful, satay bean curd in sauce was...just terrible, a bland yellow sauce, Singapore fried rice noodle were too spicy and salty, salt and pepper chicken was dry and tasted like it was cooked the day before and just reheated etc etc. rang and complained, spoke to a lovely girl on the phone who apologised and I asked her to tell the manager. No reply given, nothing. Won’t be using it again and I suggest you don’t. New Panda in Tricketts Cross is so much betterMore

Date of visit: March 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2023 via mobile

As usual the owner was kind and welcoming even during busy times with new staff and busy phones . Food was perfect as usual and piping hot . Seaweed was very nice and prawn crackers perfect . Always received great tasty food from this takeaway....More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2023 via mobile

Load of crap waited over two hours for delivery. They should all be shot. Most definitely will not be ordering again

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 December 2022

I have used them plenty of times and has been good, but last two times had a long wait and the food was just off cold and had to be reheated. Unfortunately some of Chinese food isn't good for reheating, so some ended up in...the food bin.......More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2022

The food is quite good but the service is appalling so if you want a home delivery do not use the Golden horse.

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2022 via mobile

Ordered 3 soups & spare ribs …. Was told would be 20 mins, it ended up an 1 hour (take away) stood around like a complete plum then told couldn’t pay by card , must be cash !!! Young girl taking orders was lovely and...I felt sorry for her no doubt having to take everyone’s complaints . I always come back to golden horse but have actually never had an order on time … this however is simply the last time …. Utterly disgraceful and the food was cold and tastelessMore

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2022

Absolutely disgusted with the service of our last two orders from here. Having placed an order over the phone previously we were told by a rather abrupt woman (who’d taken the phone off of the lovely girl my mum had been speaking to and then...my mum having to listen to this woman have a go at her colleague which was very unprofessional and uncomfortable for my mum as the customer.) this lady told my mum in future do not call and place our order online. So yesterday this is what we did. We placed our order at 6pm and received an email saying that our order will be delivered at 7:15pm. It’s a Friday so whilst we were hungry and concerned for my sibling to be driving back 2 1/2 hours after eating we were understanding of this working out what time she would get back and confirmed with her. Now preheating plates and sitting eagerly waiting- the time 7:15pm comes around- Nothing. So I call up to be told “the chefs are cooking your dishes”. At the time the delivery driver should be delivering our order! Jazz on front was very lovely but had no power- we feel for her knowing front of house receive the wrath when it’s not her fault in the slightest and believe she is the poor lovely girl my mum previously spoke to on our last order. So I asked to speak to management but was told there was no management in so I asked who was in charge and was told it would be one of the chefs and that they couldn’t speak (a chef was in charge? And they were unable to talk. What sort of establishment has no form of management on hand/someone in charge other than a chef who’s job is to be cooking) so I asked that someone gave me a call back. Time continues to pass. 40 minuties after the time we were told our order would arrive the driver turned up. An hour and 40 minutes after placing our order. My sister still having to drive home after this. This completely ruined our evening. As you can imagine we were far from impressed and will not be recommending Golden Horse to anyone but certainly relaying our experiences. I said I would wait to hear from someone to discuss this. I didn’t receive a call and so rung again today. What were we told? Management isn’t often in and We could have 10% off of our next order. We will be in no hurry to re order with Golden Horse again! There are a number of issues that need to be addressed here. 😡More

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews
Best nearby
Best nearby hotelsSee all
St. Leonards Hotel
1,199 reviews
2.83 miles away
Travelodge Ringwood
144 reviews
2.90 miles away
King's Head Hotel By Greene King Inns
1,104 reviews
4.27 miles away
The Minster Arms
90 reviews
4.39 miles away
Best nearby restaurantsSee all
Joy Ferndown
214 reviews
.26 miles away
Cinnamon
428 reviews
.11 miles away
The Beacon Cafe at St. Mary's
54 reviews
.30 miles away
Chianti Pizzeria
276 reviews
.23 miles away
Best nearby attractionsSee all
Longham Lakes
80 reviews
1.40 miles away
Woodside Pottery
18 reviews
1.98 miles away
Eastmoors Forest Rides
311 reviews
2.13 miles away
South Coast Karting
129 reviews
2.21 miles away
Questions & Answers
Ask a question
alfjknight
1 April 2017|
AnswerShow all 6 answers
Response from Rich S | Reviewed this property |
Umm, Chinese people :-)
1
Vote
Joan D
9 February 2015|
AnswerShow all 2 answers
Response from Nettie2Nettie | Reviewed this property |
Someone else has already answered it, thank you x
0
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

GOLDEN HORSE, Ferndown - Updated 2024 Restaurant Reviews, Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Golden Horse

Yes, Golden Horse offers takeaway services.

Yes, Golden Horse offers delivery services.

Golden Horse is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 3.5