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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Fast food
FEATURES
Takeout, Seating, Wheelchair Accessible
Reviews (118)
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Reviewed 17 July 2023 via mobile

Had a take away meals , only live 5 mins down the road , when openend the chicken and the chips were stone cold . Called the shop and was given the third degree!!! Spoke to the manager Lindsa, and was not particularly helpful. Told...me to look up my credit card receipt and provide details. To be honest I can’t be bother. I asked her to check the chip they are serving , to which she said there chips are always hot !!! That not the case, I checked the bag for the receipt but it was not in there. They should always give people a receipt or put it in the bag. A very very dissatisfied customer. Awful service and awful food.More

Date of visit: July 2023
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Reviewed 9 July 2023 via mobile

Upon arriving at kfc half the restaurant was closed and the other half although only one table was occupied every other table and the floor was filthy dirty, this should of been a big enough indicator to leave but we went to the counter to...order the server was miserable and rude and should not of been front of house, when we got our order we were a large portion of chips short when I went back to the server they tried just giving me a small fries I showed receipt and without speaking she through 2 more small chips which while I appreciate they have given extra a small apology or acknowledgment is a small ask ? When we started eating out food 2 of the zinger burgers were inedible so we’re left we will definitely never return didn’t bother returning the food due to poor customer service. The staff definitely need refresher courses on how to speak to customers and cook food. Such a shame as we used to go 2-3 times a month.More

Date of visit: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 May 2023 via mobile

Really very poor. I do expect that if I am going to pay full asking price for goods that they are as good as they can be and not in this instance, dry, barely warm chicken that had obviously been hanging around for a long...while. In future I will go at a busy time of the day when there is a good chance that the chicken will be made to order. Finger licking good? No…not even close. If the manager of this branch is happy to shift sub standard food, I doubt that KFC U.K. would be delighted with such managerial standards.More

Date of visit: May 2023
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Reviewed 7 April 2023 via mobile

Exactly as you'd expect from kfc. Never had a bad experience here. Food arrived quickly, order is always correct and the food is hot and tasty.

Date of visit: April 2023
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Reviewed 25 March 2023

Just moved into the area and was delighted to see a KFC there. But this branch, without question, is the worst KFC I have ever visited in my life. I have visited several times now, but no more. They have miserable, grubby-looking staff incapable of...stringing a sentence together. You order and pay for items on their electronic screens, but when you go to collect they tell you some of the items are unavailable. Utterly filthy tables that have never been wiped. Tables and bins overflowing with rubbish: the bins are never emptied so customers have no option to leave their rubbish on the tables, which then never gets collected. All in all a dismal place that I will never visit again. Ever. Pity.More

Date of visit: March 2023
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Reviewed 13 February 2023 via mobile

This is the worse kfc about by far. The food is always cold and dry and the staff are rude. Any other kfc taste so different from this one. Stay away!!

Date of visit: February 2023
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Reviewed 17 December 2022

The only thing that wasn't to bad was the spicy chicken wings. Never has such terrible chip they are soft and taste discussing. All went into the bin. The service was on time so one thing was a positive.

Date of visit: December 2022
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Reviewed 2 October 2022 via mobile

Purchased 2 meal deals from here Saturday evening. Firstly told at the window that they didn't have ANY HOT DRINKS....so there goes my coffee, no discount offered on the fact that the meal I wanted want actually available 😳 Then once home to eat the...meal, a 3 minute journey I would add, the chips were cold and had clearly been in the heated cabinet for ages...they were awful. Won't be going there againMore

Date of visit: October 2022
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Reviewed 21 September 2022

I found this the best kfc Chicken is good quality I always find it hot. Think staff need a training day on how to talk to customers

Date of visit: September 2022
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Reviewed 21 September 2022

We’ve just had a 10 piece bargain bucket, there’s absolutely no doubt our meal was left overs heated up!!! We won’t be ordering again!!!!

Date of visit: September 2022
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Reviewed 28 August 2022 via mobile

Staff were very unhelpful and very pushy the manger was very rude and he was trying to get me out of the restaurant as soon as possible

Date of visit: November 2021
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Reviewed 8 July 2022 via mobile

We were the only people there and all the chips were cold the chicken burger was dry, they didn’t have any hot chocolate, they refried the chips to warm them up which made them extra greasy. One of the baps was stale! I did notice...they keep leaving the cooked food for ages in their warmer which makes everything go cold and dry so I told them to stop doing this…. Won’t be going back bunch of lazy teenagers! I would have scored zero but it won’t allow this!More

Date of visit: July 2022
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Reviewed 10 April 2022

Just went through frive through at 21.45! To be told after 10 mins off waiting no more good absolutely discussing service & attitude

Date of visit: April 2022
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Reviewed 6 March 2022

I am so disgusted by the service I received today, we had multiple missing items, which is horrific considering the fact we have paid for this. I expect a certain service when I have PAID for it, of which I have not gotten on multiple...occasions. I am unsure if it is the incompetence of the workers, or simply the entirety of KFC that is to fault, but it is disgusting and needs to be remedied. First of all, this location never seems to have lights on at night, making it difficult to use the drive through when it’s dark. The windows are confusing and one is always closed, meaning there is commonly a queue. Lastly, and most importantly, I had to enter the building after we didn’t receive an entire item, the BBQ bites, and not having been given a receipt, we could not prove our purchase. Then, when we arrived home, I found that both pieces of chicken were missing from the rice box, of which we’d paid extra to have more chicken. I might’ve well have thrown my money out of the window. Furthermore, the box was missing several pieces of chicken, including the popcorn chicken and boneless fillets. Is this what good service is at KFC? Ultimately, I would just like to ask, are the staff specifically trained to leave food out of orders?More

Date of visit: March 2022
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Reviewed 31 January 2022

Cold chips, not enough chips. Go to Nandos. Cold chips, not enough chips. Go to Nandos. Cold chips, not enough chips. Go to Nandos.

Date of visit: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KFC FERNDOWN - Photos & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor