The food was amazing, fresh and tasty. The staff was lovely and attentive. Would definitely recommend everyone to come and try.
The food was amazing, fresh and tasty. The staff was lovely and attentive. Would definitely recommend everyone to come and try.
Beautiful place, loads of food, very tasty vegan options. Staff very kind and sweet. Highly recommend! Make sure you will take both vegan and standard option as selection of sandwiches and cakes is different.
Dear 204ayas, Thank you for your kind review. We are very happy that you enjoyed your enjoyed your Afternoon Tea and the options available. We look forward to welcoming you back to West Lodge Park in the near future. Kind regards Graeme Hammond Deputy Manager
Lovely lunch today at West Lodge Park.... relaxing and unhurried, we thoroughly enjoyed sitting in the Orangery with the view over the gardens, watching the sheets of rain, followed by bright sunshine. The food was delicious - I had the roast chicken, beautifully cooked, followed...by very yummy pumpkin pie with caramel ice-cream. I wish I'd taken some photos, as the dishes looked fabulous. Really nice service too - a proper treat!More
Dear Herts076 Thank you so much for your kind review. We are delighted that you enjoyed a wonderful meal with us and we look forward to welcoming you back soon. Kind regards Graeme Hammond Deputy Manager
Wonderful restaurant with fresh produce and cooked to order. Very spacious and very accommodating for disabled people. There’s nothing to match this hotel for miles around. Perfect for special occasions. Enjoy.
Dear Kunick13, thank you very much for your kind review. We look to seeing you in the near future. Kind regards Graeme Hammond Deputy Manager
What a first class dining experience. My friends and I came for lSunday Lunch and we were all bowled over with not only the exceptional quality of the food, but also the exceptional quality of the staff! Just fabulous. Roast potatoes were delicious, the beef...cooked to perfection and none of our glasses ever stayed empty for long due to the attentive (but not intrusive) care of the waiting staff. We are now considering having another get together in December to sample the very inviting Christmas menu we have found on West Park website. We shall be back! With (Christmas) bells on!More
Over priced food and drinks. Go the central London for better service and good food. Would not recommend. Portion are quite small.More
Dear John J, We constantly benchmark other operators and our prices are in line with what many restaurants & hotels are charging in the area. The fact that you have scored us a 1 for location and service seems unusual and makes me question the...More
We visited today with a reservation at the start of Afternoon Tea service: In summary, disappointing, poor quality, poor presentation and so slow we almost left before finishing. The restaurant and terrace were barely half full. Although most of the waiting staff we encountered were...warm and friendly, things were let down by how long everything took. 20 mins to have our order taken. Received tea in 10 mins. Waited 40 mins to be served the food at which point the tea was cold. The second set of sandwiches took a further 55 mins to arrive, just in time for the end of our allotted time slot on the table. Presentation and quality of the afternoon tea is quite poor considering the price of £31 each. Crusts not completely cut off. Coronation Chicken filling smeared all over the cucumber sandwiches. Looked like whoever made them was trying to break a world record. Which is confusing as the bread was going crispy like they’d been sitting out. I really don’t think the sandwiches were up to par. My partner said he’s had better out of a van. To be honest, I felt the whole thing wasn’t worth £31 and I wanted my second set of crappy sandwiches to get my moneys worth at least. Scones nice. Clotted cream was sloshed into the ramekin with mixed up tea leaves. Baked treats were nice/ok. Nothing amazing. Let down by the rest of it. The children’s afternoon tea on offer was quite good although also overpriced at £15 or so. Choice of any combination of simple sandwiches, non allergen treats and plain scone. We asked for a single glass of water for our child, and without asking they brought a £5 bottle of still water. Maybe explain what sort of water is on offer first? During the wait, a member of staff was coming around to the tables apologising for the delay in the kitchen and offered some tea. When we asked the second staff member about what was causing the delay, she suddenly seemed exasperated and explained that they had a full terrace and a function on at the same time and implied it was too much for the kitchen to cope with. We were watching and it did not seem full at any point. Perhaps the service of the function took over and their food was prioritised at the expense of the dining room. This is really not an excuse and is squarely the fault of management / owners for not properly staffing for the required service. This is not the fault of the wait staff or the kitchen staff. It seems they were running at the barest minimum staff and minimum expenditure and charging as much as they can get away with. Although the restaurant is very dated looking, the view of the grounds which you can see from a lot of tables is beautiful. The walk around the grounds was worth the visit but you can do that for free.More
Dear NomadFilmaker, We are sorry that we didn't meet your expectations in regards to price or quality of the ingredients. In regards to the level of staff there is no mandate to understaff, in fact we always put the customer over budgets and Rota to...More
The location of this hotel is very peaceful & the gardens are gorgeous. We took advantage of the lovely early evening sunshine and took drinks in the garden area before our dinner. While the drinks were ok, they weren’t outstanding & it took a long...time to take our order and a long time to make the drinks. If enough staff were employed we probably would have ordered more drinks. I should add that the drinks were not that cheap either. On to the food…while service was definitely too slow (we started to get very hungry waiting for our mains), as we were having a lovely evening this didn’t really matter and we were happy passing the time chatting away, albeit other guests may not have been quite so forgiving. The food itself was delicious and very well cooked from glazed duck breast, to shoulder of lamb, and the nicely cooked sirloin steaks, and fabulous triple cooked chips. The desserts were also very good, especially the banoffee pie. Overall, I can highly recommend this restaurant and the chefs are clearly very skilled. The pricing for the quality of food and beautiful ambience and setting is also definitely worth it. The only proviso I have is the same as I have with most hotels and restaurants across the UK hospitality industry but especially independent operators which is to train and improve staff on an ongoing basis, and employ enough staff! The staff were friendly for sure, but that doesn’t excuse lack of knowledge or quality or efficiency. Just invest some time & money in your people and they will reward you with the establishment having an excellent reputation 👍More
Dear AngloItalina78, We appreciate your kind review. We are sorry if some of the service was slower than it should have been. Although thankfully the saving grace was that the food was good when it arrived. We do work very hard on training and development...More
Lovely evening in pleasant surroundings. Food excellent! The icing on the cake was our waiter James who entertained us as well as being very efficient. Not forgetting Brady the barman. Both were a treat. A thoroughly enjoyable evening!
Beautiful evening spent with family eating dinner in the gardens of this lovely hotel. Food was great and service too. I just wish they would have a spa/gym so it would attract more people to this lovely hotel and gardens.
Dear mcvittyr, Thank you so much for your brilliant review, the staff always get so enthused with such positive comments. I assume you meant to score us 5* and not 1* so fingers crossed this can be changed. Kind regards Chris Hall General Manager
We went for afternoon tea and it was amazing! Amazing service and friendly staff. The food was delicious and they catered for vegan too! I would definitely come back here
We chose the two course menu at £27 per person, and were not disappointed. The salmon and haddock fish cakes were excellent. Extensive wine list, pleasant dining area. The staff could not have been more helpful.
Terrible menu, very small plain and boring.Menu. no tablecloths , atmosphere non existent Once a thriving pleasant restaurant in past years has not updated anything at all to keep up with any competition in 2023 I would never recommend this restaurant, although as a hotel...it has beautiful gardens and a lovely attractive building. The restaurant is not in keeping with such a spectacular hotel.More
Dear doreenbH3899M, You are entitled to your opinion but we feel that your review is extremely unfair and does not reflect the many things that we actually have done. You may not have noticed the 3 large oak gazebos and al fresco dining area that...More
The hazelnut chocolate desert was such a delight . Memories of my childhood. With a nut brittle tinge of happiness
Simply said it hit the spot. We were here to celebrate my parents diamond wedding anniversary. From the moment we arrived it felt welcoming and friendly. Over the course of the meal we found out that nothing was too much trouble. Pre-drinks in the bar...was a great start. Attentive and informal. We had a table in a separate area which allowed us a bit of privacy without feeling like you had been put away in an alcove. Everyone found something that they liked from the menu and there was no complaints with empty plates all around. The drink flowed with glasses being topped up as required. Service was excellent. What really sealed the deal was the piano player. Really nice to hear live music that added to the ambiance. All I can say was we had a great evening.More
Dear Paul C, Thank you for your great testimony. Our pianist plays every Friday & Saturday night plus Sunday lunch time. We look forward to seeing you again in the future. Kind regards Chris Hall General Manager