Phoned the restaurant ahead as we had an 83 yr old man out with us. He had not long had a hip operation done and was slowly getting back on his feet.
Can we bring a dog in, I asked… no was the reply, ok,...can you sit outside undercover I asked, yes, get it as a take away and eat it undercover at the restaurant….. great!
As the rain came pouring down we made our way to the restaurant… looked for an outside undercover part…. Nothing there. There was seats and tables outside but not undercover…..
went into the restaurant and spoke to a young man, told him I had phoned ahead blah blah!
We don’t have undercovered outside… doh! I know that but like I said…. I phoned ahead!
Are you sure you phoned here 🧐🧐🧐 eh yes, 100% I did.
A lady who had joined the conversation said, nope sorry, we don’t……
I said..yes! You don’t do outside undercover, I get that now… now my problem was…. I phoned ahead, got an elderly an elderly gentleman ready to go out, an elderly gentleman that was so looking forward to going out for lunch, getting some fresh air and chatting to his family.
The blank look I got from the staff members was laughable!
Not an apology, not a let me find out who took the call, nothing!! Meanwhile the poor gentleman and my husband standing in the pouring rain getting wetter and wetter…… so I stormed out the door, got them into the car, went to Morrison’s and had a good Auld made up sandwich, coffee and a bun to make at home.
The time and effort to get this elderly gent ready…. Well , I won’t go into that but I am shocked at the blank looks from the staff…..
The staff need to take heed of what the caller is saying and be very clear to the information given out but most of all, let the staff who dealing with the complaint… deal better with customers, don’t look like a deer in a head lamp!!More