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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£7 - £20
CUISINES
Italian, Pizza, European
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (1,111)
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Traveller rating
591
268
111
72
49
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Reviewed 4 weeks ago via mobile

Friendly staff, very good pizza, lovely location. Would highly recommend. We visited the bay at a busy lunchtime and glad we chose here to eat.

Date of visit: February 2024
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Reviewed 7 February 2024

Love it everything was perfect. Def recommend.Huge portions too Def a genuine Italian! We will definitely coming back . outstanding service

Date of visit: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 January 2024

Absolutely stunning! Food was amazing. Drinks were good! Service was brilliant! Staff were really friendly

Date of visit: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 January 2024

Wanted a romantic dinner out. It was quite but it was still Saturday night. Food was delayed and staff were arguing with the chef regarding the food. Atmosphere was not pleasant and very expensive food for what you get. Won't be returning

Date of visit: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo Keegan, Other at Signor Valentino Mermaid Quay, responded to this reviewResponded 8 January 2024

Hi Kitty, Thank you for your feedback. So that I can look into this further for you, could you please email me, jo@orgservices.co.uk with the details of your booking, Many Thanks

Reviewed 29 November 2023

An absolutely lovely meal from the four of us who dined, each meal was different but excellent. I can't praise the staff enough they were friendly and enjoyable. Can't wait to visit again

Date of visit: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2023 via mobile

Lovely Italian with amazing views. Staff were attentive but not over the top. Sat by the window at the front overlooking the bay. When a guy sat doing the accounts realised my partner was struggling to see due to the sun he lowered the blinds...before we had a change to say anything. Ordered the Prawn Spaghetti and the Insalata Di Pollo. Both lovely meals, generous portions and priced very competitively. Much better than the chain option next door.More

Date of visit: October 2023
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Reviewed 22 October 2023

The food was great and tiramisu was amazing. Sadly though service was very lacking. Felt we were rushed as it was quiet. Waitress came across quite rude. Tap water served warm. Wine not poured. Little touches that elsewhere have made a big difference. Probably wouldn’t...return. Expected more from an independent restaurantMore

Date of visit: October 2023
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Reviewed 22 October 2023 via mobile

I ordered the Raviolis with cheese & butter the portion was v small and the raviolis were sitting on a bed of water not what I expect for nearly £16!!

Date of visit: October 2023
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Reviewed 5 October 2023

What an excellent restaurant. On a busy Saturday night, initially not being able to take us (we had not booked), we left but the manager came racing after us offering us a slot. I had pollo pepe nero which was absolutely delicious as were the...other three friends meal. Highly recommended.More

Date of visit: October 2023
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Reviewed 27 September 2023

Food was just acceptable but the staff were rude from when we walked in until we left. The waiters and waitresses definitely did not want to be there. They did have a party of about 25 who they were catering for but they did not...appear to be over run with requests from them. There is a service charge applied on the bill but due to the service and attitude of staff we declined to pay.More

Date of visit: August 2023
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Reviewed 17 September 2023

Dirty wine glasses. Cracked tumblers. Tough calamari. Warm cocktails. Inedible, dry risotto. Veal swimming in grease. Avoid at all costs. A place like this doesn't deserve to survive and is unlikely to do so, thank goodness. Staff are lovely and thoroughly embarrassed.More

Date of visit: September 2023
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Jo Keegan, Other at Signor Valentino Mermaid Quay, responded to this reviewResponded 18 September 2023

Good Afternoon, Thank you for you review. We deal with hundreds of customers on a weekly basis and would like to assure you that this is not our usual standard. I would like to discuss your visit further with you if that's ok? Could you...More

Reviewed 10 September 2023

Came here for dinner in the sun with friends as outdoor seating looked lovely. Was plenty of empty tables outside and inside yet still waited 20 minutes for our drinks. Friend of mine ordered a creamy white sauced dish, was brought out a tomato based...dry dish, when she queried it with the waiter he agreed it was the wrong dish but the manager said he would make what she had creamier, brought back out same dish which had cream mixed in so it was less orange. Carbonara dish was the most dry pasta dish i have ever had anywhere, not able to eat, when we told the staff they were very rude to us and at the end gave me my £14 change in 20ps, 10ps, 2ps and pennies. Our bill still cost us over £100 so to have such bad attitude for things that werent our fault would decide for us to never eat here again.More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo Keegan, Other at Signor Valentino Mermaid Quay, responded to this reviewResponded 18 September 2023

Good Afternoon, Thank you for you review. We deal with hundreds of customers on a weekly basis and would like to assure you that this is not our usual standard. I would like to discuss your visit further with you if that's ok? Could you...More

Reviewed 3 September 2023

Signor Valentinos serves delicious Italian food, prepared with care and plated beautifully. My risotto was delish! And the service and ambiance were friendly and very attractive. Nice view!

Date of visit: September 2023
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Reviewed 29 August 2023 via mobile

I went into Signor Valentinos in Cardiff Bay when I was staying in Cardiff. The staff recognized me from when I was down in Cardiff in May. The restaurant is on the first floor and has a lovely view of the Bay. I had the...Spaghetti Bolanasie which was delicious. As I have been having Spag Bol since before I was born, I know a good Spag Bol when I see one. For that reason I don't have Spaghetti Bolognese in many restaurants. The staff were all so friendly and helpful. I will definitely be going back there when I am back in Cardiff.More

Date of visit: August 2023
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Reviewed 26 August 2023

Disappointing , rude staff. Food was tasty and plentiful. Wine on the expensive side . Service was quick but attitude of staff left much to be desired ! Toilets were clean. Located on upper floor Cardiff Bay, good views.

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Kylie121088
7 August 2020|
Answer
Response from croesylady | Reviewed this property |
The restaurant is upstairs and I’m not sure if there is a lift to be honest.Probably best to check with the restaurant.
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SIGNOR VALENTINO MERMAID QUAY, Cardiff - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Signor Valentino Mermaid Quay

Signor Valentino Mermaid Quay is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4