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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£51 - £51
CUISINES
British
Special Diets
Gluten Free Options
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meals, features
Reviews (109)
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109 results
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LanguageEnglish
Traveller rating
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11
3
5
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Reviewed 23 May 2023

Attended a reunion with friends here, private dining on the terrace, the service was appalling, they had 3 large parties and obviously insufficient staff. The starter arrived some 25 minutes late, tepid soup, not very appetising, then a 55 minute wait for the mains, overcooked...beef and lukewarm veg, no gravy, the a wait for sweet, sticky toffee pudding, can't go wrong with that, oh yes they could, pudding had sort of crust on it and was served with a miniscule portion of ice cream. All in all a huge disappointment and not what we expected, they really need to up their game.More

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Reviewed 18 February 2023 via mobile

We went at 6pm. It was full and put us under waiting list. We were told to be around ready 8.30pm. we waited at room but no calls from them. We went down to the restaurant and saw there are some tables empty. We asked...why not contacted us as there were empty tables available. They told us these tables are under reservation. How could it be. Is already 8.45pm and the restaurant close at 10pm, who wants to come at this time. Simple they have forgotten us. They didn't apologize but argue that these seats are under reservation. Very poor customer service with elegant attitude.More

Date of visit: February 2023
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Reviewed 27 December 2022

Xmas lunch for 4 persons at 99 pounds each. The quality of the meal was terrible. The turkey was cut in 1/2" thick slabs of extremely dry processed meat. The xmas pudding was bitter and rounded meal off with a mouthful of coffee grounds. The...general atmosphere of the restaurant reflected the disappointment felt by many. Chatted with other customers outside who were of the same opinion, one of whom had booked for a party of 9 quoting it as a "1000 pound school dinner"More

Date of visit: December 2022
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Reviewed 24 September 2022

Very generous portions so make sure you are hungry! Couldn't manage dessert after very good quality mains.

Date of visit: September 2022
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Reviewed 22 April 2022

Quite popular with guests, and the food was of a good standard, some of the staff seemed new and a little lost, due to poor leadership. Breakfast was of a good standard, but quantities dropped on the second one, by the third it was help...yourself, but you had to request any eggs. When the eggs arrived, the breakfast was over. The single coffee machine was inadequate for the amount of guests, despite having time slots to stagger arrivals.More

Date of visit: April 2022
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Reviewed 11 April 2022

The Breakfasts we enjoyed were delicious. The staff very helpful and attentive. The evening meals were simply divine ...

Date of visit: April 2022
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Reviewed 22 September 2021

Good selection of food for continental breakfast. Hot drinks from machine which was slow and caused queues to build up at busy times. Friendly staff.

Date of visit: September 2021
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Reviewed 13 September 2021 via mobile

Went to a wedding evening in august, I’ve never been to the crown before, well it was certainly an eye opener!! If I didn’t know any different I’d have thought it was 1 star hotel !! I’ve been in better hostels!! I was looking forward...to the bbq to my horror the chef was cooking with his torch from his phone for a minute I thought I was at faulty towers . There was no lightning for the poor man to cook properly, therefore the food wasn’t cooked and was inedible and as I have crohn’s disease I wasn’t taking any chances. I went to the toilet they were disgusting, no toilet paper, bins not emptied, bins overflowing. This establishment is not covid safe at all. Do not waste your money going here I will certainly not be returning !! I’ve give this a rating of 1 as there wasn’t an option of minus. This hotel needs to be reported to health and safety and if I was a health inspector I would have closed it down with immediate effect.More

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Reviewed 27 July 2021

I was given a gift of sparkling afternoon tea for two voucher for a big birthday 2 years ago. After 2 cancellations due to covid I eventually got booked in for the 4 June 2021. When we arrived we were taken into the bar and...seated at a small table for two. The waiter asked if we would both like a glass of prosecco and also took our tea and coffee order. When he arrived back with our prosecco he informed us that the food would be served in about 20 minutes time as our afternoon tea had been given away to a walk in customer. After a 50 minute wait a waiter and waitress brought the food out to us and couldn't fit it all on the table so my husband asked if we could be moved to a more suitable table. We were moved to a table for four and the food and hot drinks were laid out on the table and they both disappeared. After ten minutes the waiter returned to see how we were enjoying our tea which we hadn't even started because we had no plates or cutlery!!! The bread on the sandwiches was hard as they had obviously been made and sat in the heat whilst the sausage rolls and scotch eggs were cooked (yolks of the scotch eggs were runny). The waiter by this time realised we were really not happy and gave us the voucher back with a 3 month extension on it explaining we should have been in the conservatory with white tables cloths on the tables. He asked if we had a date in mind and we chose 23July 2021 at 3.00 p.m he assured us he would book it in and personally look after us. I phoned The Crown on 6 July to confirm the booking and told it was booked for 1.30 p.m. I asked if I could change it to 3.00 p.m. and the lady confirmed it had been rearranged for 23 July 2021 at 3.00 p.m. When we arrived on the day we were told that we didn't have a booking and as I was clearly not happy she said she would get a manager to speak to us. The waiter that originally served us arrived and took us into a side room to explain that 2 chefs were off with covid and everybody had been phoned and had their bookings cancelled. I said clearly not as I hadn't been informed he offered lots of lame excuses and said all he could do was offer us a glass of prosecco in the garden to which I refused my husband was so disgusted he got up and walked out and left me.More

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Reviewed 30 May 2021

Having heard that the Crown restaurant had just reopened we looked forward to dining there having done so happily on several occasions over the years. What a disappointment this turned out to be. The new menu was not in place but the new bar menu...was offered with service from the bar kitchen apparently and not next door to the restaurant. Service was chaotic and appallingly slow ( an hour and a half or more before food arrived) and and when it did arrive some of it was tepid and unattractively presented. By then unsurprisingly we had lost what appetite we had. The atmosphere in the restaurant was one of frantic but well intentioned rushing around with tables uncleared and customers anxious. Unsuitable background music, unpleasant plastic covered chairs, wobbly tables, half lit decorative lighting and constant references to " you guys" did not set the tone for a four star hotel restaurant. Disorganised chaos reigned, though staff were plainly doing their best.More

Date of visit: May 2021
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 December 2020

My wife and i, with two friends, stayed at the Crown Hotel on our way to Gretna Green for their wedding. The hospitality and friendliness of everyone associated with the place was top notch and the food was delectable. The best steak and thick cut...chips I've EVER had. Take a bow chef Gavin. Highly recommended.More

Date of visit: December 2020
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Reviewed 15 February 2020

We had a meal here in December and we were disappointed with the food but the staff were amazing, since then we had been told it had a different chief and things were looking up. We thought we would give this venue a second chance,...so on valentines night which to us was risky we booked to have a meal, it’s was amazing what a difference the service and presentation was wonderful we could not believe the difference. We do apologise to the two members of staff who served us whom we cannot remember their names were excellent but hopefully they know who they are as on the night we told them personally, and not forgetting the manager whom we met was very reassuring for the hotel’s future.More

Date of visit: February 2020
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Reviewed 13 February 2020 via mobile

Well what can you say the service is exceptional staff are friendly. The range of food for breakfast is great from hot foods omelette made to order eggs and bacon . Waffles pancakes with great toppings fresh fruits and breads, yogurts, cold meats . Many...other foods as well . Well worth it.More

Date of visit: February 2020
Helpful?2  
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Reviewed 21 December 2019 via mobile

Went to the Conservatory for our end of year celebrations. Buffett is not my style but the food was good and plenty of it. Drinks service was average. The roast meats were delicious a Md there was plenty of seafood

Date of visit: December 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CrownHotelWetheral, General Manager at Conservatory Restaurant at Crown Hotel, responded to this reviewResponded 1 January 2020

Dear suerU8238TH Thank you very much for joining us for your year end celebration! We wish you all the very best for the new year and we look forward to welcoming you back soon! Kind Regards Janneman Britz General Manager

Reviewed 25 August 2019

Eaten here several times both as a resident and casual visitors food is always of the best quality,well prepared and beautifully presented.

Date of visit: August 2019
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CONSERVATORY RESTAURANT AT CROWN HOTEL, Carlisle - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Conservatory Restaurant at Crown Hotel

Conservatory Restaurant at Crown Hotel is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5