I have been visiting Burgau for 39 years and the place is still beautiful and charming with one major exception… the Beach Bar.
The service and attitude is truly awful
with one guy in particular being about as arrogant as it gets.
My last 3...experiences there have been as follows:
1 - turned away twice when requesting a table for 2, only to see tables being made available for bigger parties (4 or more) without reservations. Completely unapologetic, couldn’t care less attitude.
2nd most recent visit - got a table for 2 … ordered lunch quite quickly … then had to wait 1 hour and 35 minutes for 2 meals to arrive, despite chasing them up a couple of times. I was fuming as this was the last day of a short 4 day trip and felt we’d wasted our afternoon. No meaningful apology, nothing off the bill or free drink. Again, dreadful experience.
3rd visit … today. Turned away at the roped off entrance and told “ I will probably have a seat for you in 40 minutes” I asked if I could reserve that seat and the same guy started giving me a lecture like I was a child. Honestly, so arrogant and rude. I told him of the awful service we had on our last visit and he said “go for a walk and come back in 40 minutes with a better attitude 😂. Seriously just avoid this place …. I don’t stay in Burgau any longer mainly because it has become difficult to eat at lunch time without getting stressed or disrespected by this one guy who seems to be front of house manager or something. A real shame. I was surprised how quiet the beach was tbh, nobody within 30 metres of me in either direction. Maybe other people are voting with their feet too which is a shame for the local business in the area.More