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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar, Southwestern
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Table Service
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features, about
Reviews (130)
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Traveller rating
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Reviewed 22 August 2023

ordered the 6 ounce sirloin medium,it was cooked medium and it was decent, however it was 4 inches long by an inch wide, 3 ounces at the most, very tiny piece of meat, also ordered bbq brisket sandwich and I got a hamburger patty ground...beef, it was delicious but not what I ordered, the bill said bbq brisket sandwich, the beers were 2 for 1 and the service was good, but a three ounce piece of meat is very unacceptable, I did take a picture of itMore

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 February 2023

The service was excellent, that is where it ends! The food is so overpriced and inedible it is hard to describe! A simple Taco Salad, and A Burger! Cup of Chili, One Tea, One glass of Wine, salad was swimming in dressing! The water in...this area is so Awful! 46.91 before the tip, Yes I did tip over 20%! The bathroom was filthy and the floors in the restaurant are so nasty! It is the only place around that is open after 8 or 9 on a Sunday apparently!More

Date of visit: February 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 November 2022

I must say, this is one of the worst restaurants I've ever eaten at. We stopped for a late lunch 1/2 way home on a long drive. We ordered 2 very simple items: Caesar salad with shrimp and a mushroom swiss burger. First the salad...came out...and it didn't look like a Caesar. We stopped another server to ask if this was a Caesar and they said, "woops" wrong salad. So they came back with a Caesar Shrimp Salad. Then they came with a burger which was like a hockey puck. I mentioned that I wanted medium rare and was told by a manager that they'd remake it. I waited about 20 minutes to get another which was the exact same, plus is was very salty and I couldn't eat it. The only thing good about the meal was the mushrooms & black beans. No one came to ask how our meal was - because they knew what we thought. At any other restaurant they would have given us at least a discount or the meal for free. It was obvious that the management really doesn't care what they are serving. I just couldn't believe that the place was crowded because of the poor quality food and service.More

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 June 2022

I called today at 8pm to order take out! After listening to the recording numerous times I finally just hung up and ordered elsewhere. I easily was on hold for 10 minutes. Obviously they are so busy they do not need anymore buisness!

Date of visit: June 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2021 via mobile

We decided to eat at Chili’s to celebrate a business deal. The evening celebration was spoiled, unfortunately. While my husbands chicken enchiladas entree was great, mine was a real mess. My husband had nearly finished his meal before mine arrived. He had waited about 15...minutes before he began to eat his meal. It was about 30 minutes after he received his meal that I got mine. Mine was a 6 oz sirloin medium. The waitress, Hannah, explained that the cook had cooked the wrong steak and had to start over. The steak I received was only 3/8 inch thick and dry. There was some pink in it. By this time, I was hungry and ate it. Will not order a steak again!More

Date of visit: October 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 June 2021 via mobile

I see the bad reviews below. I wanted to give this Chili’s a positive review, because this has never been our experience. We live 3 minutes away and eat here once a week. We usually get the 3 for $10, but have also had steak,...and ribs, as well as the Chili burger. Sometimes it is a wait to be seated. The pandemic really hurt staff needs. But now they seem to be recovering. Because Lake Wales rolls up the carpet early each night, Chili’s is the only sit down place after 8:00 to eat late. Jon, the general manager is great and helps out on the floor too. The Molten Lava cake dessert is great!Another reason we come is because we get rewards, like free soda, free chips and salsa and free dessert with an entree. No other local place does this here. Try it, we recommend it!More

Date of visit: June 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2021

Thursday is neighbors night out and we picked 🌶 as it is one of our favorite places. Usually I order either the ribs or Mushroom Swiss burger, but tonight I ordered the Rb Eye steak and am glad I did. The best rib eye I...have ever had was a small local restaurant, however after Hurricane Irma his restaurant was destroyed. I have been on a quest since to find a juicy, tender flavorful Rib Eye since. Tried several of our favorites but alas nothing ever came close. Ribs were my favorite item from Chili’s, now that is my second favorite. From now on I will get the Rib Eye. Service is always great and the restaurant is clean and tidy.More

Date of visit: May 2021
Helpful?
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Reviewed 4 January 2021 via mobile

The only way I’m giving this place 1 star is cause the waitress was prompt to begin with. The fajitas I had were horrible, and I didn’t get even a refill on my beverage which was water. I’ll never go back here again!!!

Date of visit: January 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 June 2020

I am Only giving a 1 because I cannot give a ZERO We ordered a contactless delivery! The food arrived with 3 soups laying sideways UNDER the other food spilled everywhere in the bag and each of the soup lids had holes in! We called...the store who said that was for door dash to make right, they packed the bags and it was ordered on the Chili's App NOT door dash. We were told it was not their fault and if we anted more soup we could go to the store and get it but they would not deliver. We asked for a manager who told us it was Door Dash and they were now closed for pick up and it was dine in only! she said they are TRAINED to pack soups sideways! WOW! she refused to make it right. We told her we would contact the Head Office and she said sure you do that! DISGUSTING CUSTOMER SERVICE. Soup in a bag missing items and bad tasting Lemonade. WORST CHILI'S EVERMore

Date of visit: June 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChilisGrillandBar, Other at Chili's, responded to this reviewResponded 14 June 2020

Hi there, we're very sorry to hear this. Do you mind getting in touch with our Guest Engagement Team at 1-800-983-4637 so we can learn a little bit more about what was going on during this visit? Thank you!

Reviewed 28 January 2020 via mobile

Disgusting food and very poor service. We sat at the bar for lunch. The bartender talked to her friends instead of taking our order. The chicken sandwich was half uncooked breading and the meat so hard as to be inedible. Such a disappointment.More

Date of visit: January 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChilisGrillandBar, Other at Chili's, responded to this reviewResponded 30 January 2020

Hi Ingrid, we're sorry to hear this. We want to ensure our guests are attended to during their visit and that they receive meals they are satisfied with and enjoy. The fact we let you down with both food and service is unacceptable. We'd like...More

Reviewed 13 September 2019 via mobile

This was our anniversary night and we chose to eat here. We came about 9:45 pm (on 9/12/19)so it wasn’t busy. The food came out quickly and except for the meat all was excellent. Unfortunately, that’s the main part of the meal and it ruined...our anniversary night. 😕 We informed the waitress and she tried to fix it. My sirloin was first undercooked then overcooked. I ordered medium and it came back nearly rare. She took it back and it came back well done. She offered to get another sirloin. However, by that time Mike would have been finished with his meal. In addition, Mike’s ribs were also dry. At the same time, my broccoli and Mike’s asparagus were perfect. The cheese fries had enough toppings. The waitress, Terry, was personable and very attentive.More

Date of visit: September 2019
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2019

specials are exceptional value. Food is very good. Refrain from sitting on bench seats in bar as they move with customers moving around annoying, need to be fixed.

Date of visit: September 2019
Helpful?
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Reviewed 21 July 2019 via mobile

Family met some friends that lived in the area. The food was good and plentiful. The waitress was funny and efficient. I would recommend the restaurant get some red pepper flakes if you’re going to offer pasta dishes.

Date of visit: July 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 July 2019 via mobile

Waitress not very friendly. Service was extremely slow and not very busy. I ordered a salad which didn’t even come out made correctly. Not very clean. Garbage outside the restaurant, restrooms need attention. Won’t eat at this Chili’s againMore

Date of visit: June 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChilisGrillandBar, Guest Relations Manager at Chili's, responded to this reviewResponded 3 July 2019

We're sorry to hear you're disappointed with the quality of service, food, and cleanliness at this location. We value the feedback you've provided here and will pass it along to our team so we can improve! We’d like to speak with you directly about your...More

Reviewed 7 June 2019

I had lunch with a friend today. The food choices are great and has a wide variety. Our server was friendly and kept up with anything we needed. The food was great and we had no issues during our lunch. This is a relaxed atmosphere...place where kids and adults are welcome. There really is something for everyone and all of the staff was welcoming and friendly!More

Date of visit: June 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CHILI'S, Lake Wales - Photos & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Chili's

Yes, Chili's offers takeaway services.

Chili's is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3.5