They care NOTHING about customer service! This may sound dumb, but they have an egg yolk sauce (which we like at Ichiban) and we requested it on our shrimp. BUT, because we got the "little" shrimp, they would not allow us to have it. We even offered to PAY for it on the side, but they would not accomodate that... more

Went there for New Year's Eve January 31, 2008. Granted, it is a busy night and that was expected. We were seated over an hour past our reserved time. Getting drinks prior to our seating was a challenge to say the least. The bar was severly understaffed for such a busy night. Our party of 18 was split between the... more

I completely agree with corybobby! Amen! did you ever hit the nail on the head. My family went there in Feb of 08. The food was great and the service was rotten. We did not complain. We tried again on New year's eve of 08. We too were not greeted and had to flag down the bartender for service. The... more

me and my girlfriend are both in the industry, we decided to try kobe based on good reviews, we sat at the bar and had the worst service ever. the food was excellent i have to say i have been trying to find a good sushi place around the grand rapids area and unfortunately the service was so bad i... more

It was my boyfriends 50th Birthday yesterday and I wanted to take him somewhere special... I picked Kobe's Japanese Steakhouse because of the entertainment aspect of the dinner..He is a hard headed Marine that is sometimes hard to impress ....so I took my chance and I am not sorry ! Of course this was a Monday and they were busy... more

Fun, but expensive more

We went here with out expectations of what was to come. We had a wonderful experience. We did notice that our chef was not as entertaining as the others, however it was still a treat to watch and the food was out of this world. My 12 year old son was with us and had so much fun he keeps... more