I haven’t given a one star review purely because the food was actually quite decent, but this had to be one of the worst experiences we’ve ever had in a restaurant.
None of our dishes came at the same time, with a huge wait between...each arrival, so none of us were eating lunch together. Everything took a ridiculous amount of time to arrive. And even when it did come, there were mistakes, which caused even more delays.
I’m not normally one to leave a bad review because I know sometimes these things can’t be helped when it’s so busy etc, but the thing that bothered me most is that nobody even acknowledged or apologised for it or bothered to explain what was happening, until we brought it up ourselves. And the male manager on duty in particular did nothing to try and rectify the issues, even after we brought them up, which to me is really poor form and shows a total lack of care for the customer.
One excuse (among many) was that the problems were caused by us moving inside (pinning the blame on us essentially). I’m sorry but all we did was ask to move to an inside table, long before our food arrived, which the manager himself arranged for us, so I don’t see how it could cause so much chaos.
In the end we asked for a partial refund, which was given, but to be honest it was far too little, too late.
We won’t be coming back. And judging by some of the recent reviews, we’re not the only ones.More