Before last year, I had not been to an Uno Pizzeria & Grill in many years. The last time I had been was in Maryland, 10 years ago. We had a large party and had all sorts of issues. I was less than impressed and...never had a desire to go back.
Being back in Dayton, and having one close by, I decided to try them again. I placed two orders in a row with issues. Burnt chicken on the chicken parm, toppings missing from the pizza, overcooked lasagna noodles, and things just overall not as expected.
I got in touch with the manager, Joe, and he was very receptive to my feedback. He even said that they were tweaking the chicken parm recipe, since that was one dish that we had repeated issues with. I'll be damned, they actually did it!
I have said it before, and this is a HUGE testament to the fact that management can make or break your experience. Uno's isn't my favorite Italian restaurant. But because the manager followed up with me, and really took my feedback to heart, it makes me appreciate this place so much more!More