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Bravofly

Reading, United...
3 posts
Bravofly
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I booked and paid in full (£2628.23) in February for tickets for 4 people to fly from London Gatwick to Madrid and then on to Puerto Rico with air Europa

for a cruise in October.

It is a worry to me that Air Europa rescheduled the flight from Madrid to San Juan in Puerto Rico to fly 3 days later meaning that we would reach San Juan the day after the ship sailed.

I immediately returned the email saying this was unacceptable and received comfirmation that the flight was cancelled and Bravofly had asked Air Europa for a refund.

That evening I cancelled the the other 3 flights - that is the morning flight from Gatwick to Madrid and the return flights after the cruise.

Bravofly have done absolutely nothing in the last week regardless of my emails and phone calls and Air Europa have not had notification to cancel the remaining 3 flights (for 4 people).

Air Europa have told me I am entitled to a full refund as they cancelled the main flight to San Juan rendering the other flights redundant.

The problem now is that I really need the £2628.23 in my bank account to book other flights for my party to catch this cruise ship which sails on the 18th October

Has anybody else had a similar problem - I just can't get Bravofly to talk to Air Europa and cancel the remaining 3 flights and until that happens I will not get a full refund.

I just don't think the message is getting through but have had various emails sent to "The Team in Charge" by the Bravofly London Office.

How can I contact this "Team in Charge" - Hopefully through Trip Adviser.

But my immediate feelings are stay well away from this company that will not talk to it's customers

Yorkshire, United...
Level Contributor
638 posts
58 reviews
41 helpful votes
1. Re: Bravofly
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I'm sure others will point out the error you made by booking with Bravofly in the first place, however on a practical level are Air Europa willing to give you some sort of written confirmation of them promising a full refund?

If so you could send a polite but formal letter to Bravofly stating the facts and that you want a refund including a copy of the confirmation from Air Europa.

I have no idea if Bravofly can legally charge any fees to process the refund if it's not your fault but it should be hidden somewhere in their terms and conditions.

Lastly if you paid by credit card you could try raising a claim with your issuer, although from reading around ticket agents aren't normally covered under section 75 of the CCA.

Good luck!

Chiasso, Switzerland
Level Contributor
3,293 posts
2. Re: Bravofly
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Dear Steve L,

We are very sorry to hear about both the inconvenience caused to your trip by the schedule change to your flights and the subsequent delay in the managing of your refund.

Please can you send us your 9-digit Bravofly ID via private message so that we can verify everything for you.

Kind regards, Sofia

Newcastle upon...
Level Contributor
21,821 posts
204 reviews
145 helpful votes
3. Re: Bravofly
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Has anybody else had a similar problem ?

Judging by the huge number of negative threads & posts on here about the company, I would say many people have had problems.

Cala d'Or, Spain
Level Contributor
4,293 posts
112 reviews
135 helpful votes
4. Re: Bravofly
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You have answered your own question. There are hundreds of threads on TA regarding problems with Bravofly.

Never mind, the Sofie normally appears out of the blue to make everything better.

5. Re: Bravofly

This post was determined to be inappropriate by the Tripadvisor community and has been removed.

UK
Level Contributor
49,560 posts
82 reviews
193 helpful votes
6. Re: Bravofly
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Steve you muppet you are meant to send that detail by private message , not in public visible to anyone on the Internet ! With that info anyone could phone up and do who knows what to your booking.

Select "report inappropriate content" on your post and then choose "remove my post". In the meantime I'll be reporting it as "posted personal info of another member" if enough others do that it will be deleted.

Then click on Sophie's avatar and select "send message" and send the details that way.

Chiasso, Switzerland
Level Contributor
3,293 posts
7. Re: Bravofly
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Dear Steve L,

We have sent you another private message regarding your booking (now that you have supplied your ID, although as written above this information is best sent via private message).

Unfortunately we are still waiting for the airline to process the refund. In such instances of schedule change and cancellation we do offer the possiblity to receive the amount in the form of a voucher to be used on our website should you need to make another purchase and can't wait for the airline to refund.

I will check the status of your refund and we will chase up the airline to see if it can be refunded quickly.

Best. Sofia

Reading, United...
3 posts
8. Re: Bravofly
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Sofie

Air Europa informed me yesterday that the refund had been processed, so somebody is mis informing me.

Please recheck.

Steve L

Cala d'Or, Spain
Level Contributor
4,293 posts
112 reviews
135 helpful votes
9. Re: Bravofly
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Sounds like you are caught in a classic 3rd party agent situation where both parties blame each other.

In future, skip the dodgy agents and only deal directly with the airlines.

The Bravofly reviews on this forum and the net make pretty grim reading.

Chiasso, Switzerland
Level Contributor
3,293 posts
10. Re: Bravofly
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Hi Steve L,

As this refund would have been made to our account sometimes it can take a couple of days before it appears in our account following the processing by the airline.

Our Administration Department will check immediately and we'll process the refund to you.

Best, Sofia

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