I am disappointed in STI for a number of reasons. I now have experienced singles travel with a few different companies, and have come to expect certain things. The following describes my experiences upon booking last November's EPCOT singles trip. I have never been charged twice for the same trip, and although that was corrected right away, I’m not even sure what that was about. Regarding STI's requested flight information, I emailed that back right away, for the hotel transfer reservation, and never heard back. I then posted a message on the message board (fyi...it IS a message board, and not chat as STI refers to it) indicating this, and never got a reply by anyone with STI. This should have been addressed immediately, rather than ignored. I then emailed the company, and got a reply back saying this was asked of me more than once, and I didn’t reply. Not true, only one request was made from me, I did reply, and I had no idea of how much time would elapse until I heard anything more. STI's email reply was implying that this was my own fault for not responding to the request. .
Once on the trip, our first breakfast was actually included in the package, but if it was not for one of the group participants speaking up, we all would have paid for this ourselves. It is not up to a singles group traveler to bring this up, and it makes for a slightly awkward situation. Also, as it was the trip was overpriced, and offered very little. I enjoy singles trips for the company of other like-minded singles, and prefer a larger group, (this was a small, nearly non-existent group). If, as STI says, they don’t offer the services of a guide for less than 20 people, then why even run the trip? I suppose any number profits STI, but a small group in a setting like this doesn’t really make for a satisfied repeat customer, in my opinion. Without Mary being there for that first breakfast, we all most likely would have paid double for this, with no one available to correct the situation.