Hi,we have just returned from The Outrigger Wakiki beach hotel in Oahu,and on a couple of nights we had to get security up to the rooms next to us due to the noise-party music,screaming,shouting etc,thankfully on the second night it was sorted out,but i think if you are not happy don't sit about moaning do something about it,cheers Mark

I travel a fair amount for business and take vacations with the family. If I get to my room and there is a problem I go back down asap to the front desk and ask for another room. If the problems continue, like a trip to London a few years ago, I ask to talk to the manager on duty. I do not hesitate to use the names of the people who did not help. At the same time I will, if it is chain, contact the customer service folks and let them know about the problems while I am at the hotel. This usually get results.

On the other side, if the stay is great and the people are great I will send a note to the manager and the customer service folks telling them about the people who were great.

I have done all of the above on occassion. I have been compensated for noise, moved several times for smell and just up and left for safety reasons. The best fix is to do your research! I spent weeks on Trip Advisor reading the reviews for the hotels I was interested in staying at on a recent visit to the West Coast. Price isn't always an indicator of excellence so take each review with a grain of salt, but if you spot a trend developing pick another hotel. If you feel your health, safety or sanity isn't worth the effort or even the additional money to cut your losses and stay somewhere else, then atleast dispute the charge on your credit card when you return home. Filling out a negative comment card may not get their attention, but writing a review on Trip Advisor will atleast give you a forum to vent and hopefully a voice to be heard by other travellers which can be more effective. It takes alot of paid advertising to undo a course of bad reviews on the internet.

I don't know if you would actually call this a BAD experience, but it was the weirdest hotel experience I ever had. We were at a motel in New Hampshire (this was not an old, creepy hotel--- it was a fairly modern two story motel), and we had a room on the second floor. About 8 that night we heard a knock on the door. We went to anwer it---no one there. A few minutes later, another knock. No one there. We thought some kid was just being annoying, but we didn't see or hear any kids around. We had our little dog with us, and she began to growl just at the moment when another knock came. We rushed to the door. Again, no one there. This went on ALL night, even after all the guests were in bed. It was pretty unnerving. We hardly slept at all, not just because it was unsettling, but because someone, or something, kept knocking at the door. (We even looked to see if there were any tree branches that could be scraping on it--no). In the morning I asked the desk clerk if they had a ghost. I was sort of kidding, but he gave me a rather odd look and said, "Could be, I guess." I didn't pursue it further, and I didn't figure, in this case, it was the hotel's fault really, but I can assure you I have never gone back there, eventhough it is in an area I visit frequently.

I booked reservations for Travelodge Oceanfront in Virginia Beach where when i arrived with my print out confirmation in my hand they said that my reservation was for a week before I said no holding my reservation out that displayed todays date. They then proceeded to watch tv and not assist me in finding another hotel. I had to stay at a more expensive hotel because the others were booked then when i called Monday to discuss a refund of the hotel room charges I was told by the supervisor that they can not issue me a refund and that I would have to pay for the hotel rooms. I had to pay 209.99 for a room I didn't even stay in and then pay for a hotel room down the street that was more expensive because of there error in reservation booking. At this time I am in the process of lawful action against this hotel to recover my money.

I booked reservations for Travelodge Oceanfront in Virginia Beach where when i arrived with my print out confirmation in my hand they said that my reservation was for a week before I said no holding my reservation out that displayed todays date. They then proceeded to watch tv and not assist me in finding another hotel. I had to stay at a more expensive hotel because the others were booked then when i called Monday to discuss a refund of the hotel room charges I was told by the supervisor that they can not issue me a refund and that I would have to pay for the hotel rooms. I had to pay 209.99 for a room I didn't even stay in and then pay for a hotel room down the street that was more expensive because of there error in reservation booking. At this time I am in the process of lawful action against this hotel to recover my money.

Returning to the U.S. from Russia a few weeks ago we booked an overnight stay at Sheremetyevo-2 Hotel at SVO to avoid problems with connecting flights that would have not allowed sufficient time to transfer betwen airports if we tried to do it the same day. The hotel has 3 restaurants, but all 3 were being remodeled at the same time and were closed. There was no room service available either. We ended up eating meals at the airport terminal or at Novotel across the street, which has extremely overpriced resturants.

We recently stayed for 5 nights at the Estancia La Jolla Hotel & Spa in San Diego, California. We would never stay there again due to the fact that they lost my son's travel bag. We arrived in our car from a previous destination in California and the Hotel Staff immediately took our bags from our car to take to our room. They remember this. It was late and when the bags arrived in the room, we were all tired and ready for bed. We didn't leave the room. The next morning, my 11 year old son noticed his bag was missing. It was a special bag (special rollers as my son has cerebral palsy), with a nintendo ds, games, ipod and a made-to-measure hand splint inside (among other things) - about £1,000 worth of stuff. When we notified the hotel, they were nonchalent and not very helpful. We wonder how they can lose a bag between arriving at the hotel and getting it to our room (a few hundred yards away?). So far, we have only had an offer of $300 which is no way near what we have lost. We are incredibly frustrated with the hotel and we feel that the staff has handled it badly. It ruined my son's holiday, and ours - just their attitude to it was appalling and unprofessional. They even kept asking us whether we were sure we had the bag with us when we arrived even when the Bellman remembers seeing it and putting it on the trolley! They asked us twice if we had left it on the plane even though my husband told them we had just DRIVEN down from Santa Barbara.

What can we do? It was clearly their fault.

Not a bad hotel, but definetly a bad experience. We were staying in a hotel in Bristol, whilst visiting our daughter at university. Very nice room, but what's that screaming in the corridor? We'd only been put on the same floor as a wedding party! And what with drunken screaming and the disco two doors away peace was the last thing available. When we returned from our dinner, we were stepping over comatose drunks in the corridor, male and female, as well as drunken arguments from people who you'd think were old enough to know better.

The last straw came when some idiot decided it would be great fun to let off the fire alarm at two o'clock in the morning.

So if you go to the Avon Bridge Hotel just pray that ther'es no weddings booked,or you may have to do as we did and change your room in the wee small hours of the morning.

One of the my first hotel stays was an off-season splurge in a large local resort hotel. The wing I was staying in had just been renovated, and I think that the beds were probably brand new. My bed was hard as a rock; practically impossible to sleep. As a newby, I said nothing and suffered a sleepless second night (the last one planned). Now, I wouldn't hesitate to pick up the phone and ask the front desk if they had a mattress pad or some other way of dealing with this problem.