I fell for the same scam. My credit card was through Wells Fargo and I had no trouble of getting it cleared up. I didn't cost me a dime, just the headache and stress, but after 30-60 days it was resolved. I sent an email and send this with the credit card company as well. They requested all the documentation I had. Here is the email I sent that company who is scaming everyone! Feel free to use!

To: 'info@customersupportline.com'

Cc: 'mary@customersupportline.com'

Subject: Trip# MX 280072408

Importance: High

To Whom It May Concern:

I am promptly returning this vacation package and respectfully requesting that you cancel this package and reverse the charges on my credit card. After booking this vacation package today, I had a change of heart and called back within 30 minutes to cancel. I spoke with Ben, a different rep from whom booked the vacation. He came back on the line a few minutes later and said that the package would be on the cancellation request list. I am writing this letter to confirm the charges, if even processed yet, will be reversed. I have not signed the faxed authorization form and will not at this time.

Under the law, a consumer has 30 days to request a refund on a travel package, including in Florida where it seems your company is headquartered. The State of Florida's Seller of Travel Act states that consumers may "CANCEL THE CONTRACT WITHOUT ANY PENALTY OR OBLIGATION WITHIN 30 DAYS FROM THE DATE OF RECEIPT.” The State of Florida's Seller of Travel Act also states “IF YOU DECIDE TO CANCEL, YOU MUST NOTIFY THE SELLER/PROMOTOR IN WRITING OF YOUR INTENT TO CANCEL BY RETURNING THE CERTIFICATE AND SENDING NOTICE TO THE SELLER AT HIS ADDRESS.” I have in good faith followed the letter of the law, and now am requesting that you to do the same.

I will be sending a copy of this letter to the Better Business Bureau in Florida, as well as to my credit card company, if this process request is not completed. My credit card company is already aware that we are disputing any further unauthorized charges that originate from your company.

Please promptly process my refund in the amount of $698.00. Thank you for your attention to this matter. I am trying to take a proactive approach and cancel this before any transaction go through, causing more work for all parties. Thanks!!