As the member that asked about this company intitally, we ended up booking with them. We took the gamble as they were by far the cheapest and the service I was receiving from them over the phone was good. Went to Cyprus last month and everything went smoothly. No problems at all. My experience was good with them so would use them again providing I didnt hear anything too negative about them.
ClaireBear, I hope you heard from them in the end and managed to go on holiday. I recall our confirmation e-mail taking about 24 hrs to come through. I believe it is because the booking is then transferred to their admin dept. from the point of booking and the admin team then have to action it.
@ whiilly having your e-mail sent to your spam folder - as Khonsu says, that would have been because of your e-mail settings, Complete Travel didn't specifically send it to your spam folder.