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A bad Car rental Company

Tel Aviv, Israel
Level Contributor
2 posts
75 reviews
45 helpful votes
A bad Car rental Company
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on the &th of March we hired a car in Fire fly rental company in Barajas international airport

We made the reservation 3 month before

When we got to the agency they did not give us the write category and they disgraded the car

When we told them they made a mistake they said that that's what they have

The woman that was in the reception was rude and shouted on us. She behaved like this allso to other people ther

When we returned the car they said we will get the final bill in few days and when we got back to Israel they charged us 75@ more than it was written in the contract

We tried to complain and we send them at list 5 mails and the only answer we got was that next time they will upgrade us

Ther will not be next time

We are really disappointed and recomend all the people not to go to Fire Fly in Barajas international airport Madrid spain

Brighton, United...
Level Contributor
736 posts
56 reviews
33 helpful votes
1. Re: A bad Car rental Company
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Oh dear we picked up a car from these people yesterday. There wasn't our class of car but they gave us the same from thrifty! Seemed fine. Just irritating that they didn't have a kiosk in t4 so we had to get long winded bus to t1.

London, England...
Level Contributor
128 posts
9 reviews
6 helpful votes
2. Re: A bad Car rental Company
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I have a booking with them for next week and understand you have to pay for full tank of fuel on arrival, do you know how much roughly or from experience how much it would be?

Arsy, France
Level Contributor
3,328 posts
88 reviews
212 helpful votes
3. Re: A bad Car rental Company
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from what I recall from our hire last year with them, it was something like €70

Plano, Illinois
Level Contributor
127 posts
37 reviews
39 helpful votes
4. Re: A bad Car rental Company
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You should challenge the bill on your credit card statement. Many times this forces the rental company to provide a partial refund

Plano, Illinois
Level Contributor
127 posts
37 reviews
39 helpful votes
5. Re: A bad Car rental Company
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You should challenge the bill on your credit card statement. Many times this forces the rental company to provide a partial refund

6. Re: A bad Car rental Company

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