We have just returned last night from a transun day trip to Eontekio.
It was a disaster from start to finish. My advise is DON'T GO.at least not with this company.I don't know where to start.Our flight from Glasgow was delayed by 2 hours.No rep would speak to us and all the passengers had extremely tired children(awake from 4 am) to keep happy.In fact people were so unhappy that police turned up to calm the situation down.
When we eventually took off,The service on board was extremely basic.The hot meal promised was the poorest i have ever experienced.We were offered 1 drink service.And no "duty free"offered.This was the least of our problems..We had a 45 minute transfer time(cutting into our time again
)when we eventually got to the "resort"it was pitch black and the temperature had dropped to -30.I was prepared for extremely low temps but what i was not prepared for was the amount of time you were expected to hang around in the open, queueing with young children (I had 3 grandchildren aged 4,5, and 6 ) The hot meal offered was edible,but very basic,and nothing suitable for children.The reindeer ride was in the pitch dark with only candles for light (I felt unsafe and the kids were scared.The husky ride,again I felt was not safe for young kids,and the wind chill factor was very painful on our faces..to get to the rides we had to walk through the woods in the darkness,if you walked off the path you were up to your knees in soft snow.
The worst part of the day was going to see Santa,you had to queue for 30 minutes,by which time the kids were crying because they were frozen and chittering with the cold,.You were then pulled on a sleigh by a snow mobile for 20 minutes over a frozen lake I can only guess what the wind chill factor was Again I felt extremely unsafe and the cold was frightening,.the kids were again crying with the cold..The only highlight was Santa,the kids were enthralled..they spent around 10 minutes with him then back on the trip from hell to get back to the base.by the time we got back to the cafe the kids were crying and extremely distressed by the cold.,as were most of the other children on the trip.Even the reps were complaining.Every person we spoke to was complaining and extremely angry,and every one said the would be asking for a full refund.To add insult to injury the return flight was delayed an hour,there were not enough seats for the passengers and people were sitting and lying on the bare floor.This has been a very expensive MISTAKE agan my advice is DON,T GO WITH THIS COMPANY .