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ATM in Puerto Morelos

Kamloops, Canada
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178 posts
ATM in Puerto Morelos
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It has been quite some time since we have heard if any cards have been compromised at the ATM. Has anyone had any difficulty or know of anyone who has? We will be arriving in PM soon for 3 weeks and expect to use the ATM there.

Thankyou!

Stonewoman

Puerto Morelos, MX
Level Contributor
3,992 posts
28 reviews
12 helpful votes
1. Re: ATM in Puerto Morelos
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All is currently well with the ATMs, plus there is a new awareness here on how to detect potential problems

Kamloops, Canada
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178 posts
2. Re: ATM in Puerto Morelos
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Thankyou Frank for the info on the ATM's in PM. Peace of mind coming from you. Look forward to meeting you the the Cantina Habenero!

Stonewoman

Timmins, Canada
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67 posts
8 reviews
3 helpful votes
3. Re: ATM in Puerto Morelos
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I've heard that some machines have recently been compromised again (within the last few days) is this true and which machines were they? This news is a little troubling as we will be arriving in PM in 2 weeks.

Thanks.

Puerto Morelos, MX
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3,992 posts
28 reviews
12 helpful votes
4. Re: ATM in Puerto Morelos
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Yes, the HSBC machine next to the grocery store and the Santander by the police station were compromised this past weekend. I personally will only use the ATM in the 7-11 on the highway or in banks or stores in Cancun or Playa. The device was evidently put in place for only a short time this weekend.

Timmins, Canada
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67 posts
8 reviews
3 helpful votes
5. Re: ATM in Puerto Morelos
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Is there a bank in the Colonia or do they only have ATM's as well? If so, have they been compromised also?

Puerto Morelos, MX
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3,992 posts
28 reviews
12 helpful votes
6. Re: ATM in Puerto Morelos
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There are a couple of ATMs in the colonia that have been fine and never compromised. The one inside the 7-11 by the Pemex station (I use this one) and there is one in the store called Super Willys

Timmins, Canada
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67 posts
8 reviews
3 helpful votes
7. Re: ATM in Puerto Morelos
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Thanks for the info Frank. Will be arriving 2 weeks from today. Can't wait!

yarmouthport, ma.
7 posts
8. Re: ATM in Puerto Morelos
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We were compromised during our stay from 10/13-10/23/13. We used the ATM's in the town square of Puerto Morelos, beside the grocery store, as recommended by the local businesses, etc. We didn't notice anything wrong until a couple days after we arrived home. Obviously, whoever was using the skimmer devices knew when we left. I was hit for over $1200 and my girlfriend for nearly $1700. Thankfully, our local bank here on Cape Cod reimbursed us for our losses.

I thought I was being cautious using these ATM's, even looking closely at the slot that takes one's card. I didn't notice anything unusual and felt it was okay. After all, seemed everyone we asked said the ATM's were the best way to exchange money and they were safe.

In any case, please be aware. There were always local folks watching our transactions, but they watch everybody, it seems. Nothing unusual. Maybe the best thing to do is exchange money in a cambrio (?) where the transaction is done by hand. However, it means one has to bring more cash than one might be comfortable carrying.

I would suggest that if one is going to use the ATM's, contact your bank first to let them know you are traveling to Mexico, and most impotantly, if your bank will reimburse you if you are an ATM scam victim.

Peterborough, Canada
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38 posts
9. Re: ATM in Puerto Morelos
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Frank, thanks for the info regarding the location of ATMs in Puerto Morelos and Colonia. I am thinking I will get the pesos I need for my week's vacation from one of the ATMs you mentioned. My ATM card will only work if the ATM has the PLUS or Interac systems. Do you know which ATMs in Puerto Morelos or Colonia have either.

Timmins, Canada
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67 posts
8 reviews
3 helpful votes
10. Re: ATM in Puerto Morelos
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Most of the machines have the PLUS but I would use the bank affiliated ones (HSBC, Santander) as the fees are much lower.

Due to the recent compromising of the machines, we went to our bank before coming and opened a separate low fee chequing account with it's own debit card. We only deposited a few hundred $ in it for our vacation (able to move more over on-line if needed). This way, if it does get compromised it won't affect our other accounts or cards. As the thieves normally wait a few weeks before trying to use the hi-jacked info, we'll only leave a few $ in the account upon our return or may even close the account.

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