I had visited with my spouse and 19 month old kid.

Lobby decor - Wonderful.

Commute from the main road to the resort - a little long. The road goes thorugh the golf club area, and ends in to the Gran Melia resort. Nice view and setup, but long distance from main road.

Internal commute from the main lobby to the individual resort rooms - they have travel carts that take you back and forth between your rooms and the main parking/ lobby area, but wihout the carts and if you have to carry stuff to your rooms, it can be a pain.

Restaurants- Internal 2/3 restaurants - A little expensive, but the food/ decor is ok.

There is a inhouse casino, but I never went inside.

Room - We did not have the ocean view room, but it was nice and quiet. Much bigger than the regular hotel room at a Days inn or likes. Bed was real comfy, and the room cleaning service was regular for the all 5 days that we stayed in the resort.

Room service for food- Ok. No microwave in the room offered or available. There is a small refrigerator to keep maybe 5-6 beer bottles max. I personally thought the room service was a little expensive. 2X2 egg omelettes + tea = $45

Beach - The resort has beach access to the coco beach, but corals and rocks are in abundance, so cannot go in the beach. So the beach access is pretty much only for the view. There is one area with net to play volleball. I think the Marriott next door seems a better option, and that does have a beach access with a beach that you can actually go into.

Nice pool area, actually one of the best pools that I have in terms of size, layout etc. No hot water area or heated pool, so the water can feel much colder.

Kid area- there is a kiddie pool and a playing area for kids, with slide, swing and toyhouse. There is also a parrot in the main lobby, my 19 month old loved this exotic bird :)

They do have an AVIS rental office, so you can pretty much get picked from the airport and then rent your car from the AVIS office in the resort itself.

People in the resort - Very friendly and warm.

Tourist desk - they have tours to the El Yunque forest and other tours. They do have 2-3 people for tour desk information. The desk opens at 8am.

Reception was nice - They did let us checkout late, even though the rooms were getting booked heavily because of the Puerto Rico open going on.

Overall - A Nice resort, but like someone mentioned - it is still a work in progress.

This hotel is absolutely lovely! The decor and surroundings are beautiful. As with anywhere- it depends on what you're looking for. I went with 3 other people with varying tastes- and we all loved it. The restaurants are pricey- but excellent. The service is great. Really something beautiful to see....

This property is stunning. I can't say enough about the beach, which is so large that we rarely saw anyone else. There was a lot of seaweed, but the ocean life swimming through it was amazing. The staff was very friendly and helpful. My only problem was the dining. The breakfast and lunch buffets were fine, however the dinners were the worst I have ever experienced. The first night we were there we had to share a single menu among two couples, and waited an hour and a half for any food. There was no bread, and we had not eaten sense breakfast. When they brought our food it was not what we ordered, but we were afraid it would take the rest of the night to get our correct meals. The second night made the first seem like fine dining. I won't go into more details, but I was actually embarrassed for the staff, and we were not the only couple to walk out of the restaurant.

I can dispel the negative reviews posted on this website. The grounds were like being on Fantasy Island.We couldn't have asked for better service , prompt response to needs, outstanding food, beautiful rooms that were clean, bright and large. We took our family which includes six adults and three children ages 4, 7, & 16. There was something for everyone. The Royal Service Plan is a real deal. The inclusion of breakfast and Tea/Cocktails fom 6pm-9pm more than made up the difference for the higher priced rooms.The pools were awesome, and the beach was great for walking. Lots of coral hampers swimming unless wearing shoes,but quite a few braved it. One note about driving in San Juan.....Don't if you want to be somewhere quickly, and sane !