When we arrived at the resort the main building was beautiful, the pool was beautiful. When we got to our room, the floors were dusty, and the shower curtain had mold inside. The service just killed the whole beauty of the resort. Housekeeping could show up anywhere from 9 a.m. to 5 p.m. and never replaced the towels, face cloths or hand towels consistantly (2 one day 4 another....), same with the toiletries. By the pool all employees would be standing around in the wet bar waiting for us to go order drinks from them rather than them coming to us for our business. As a matter of fact, my daughter did go to order a burger one day from the bar and they told her to come back in 15 minutes to get it! When I questioned the manager about it he was quite embarrassed. I don't know if this resort is all inclusive any more, if it is for some, we were not, and the staff needs to realize that they don't have everyone's money beforehand. There's still lots of money that can be made if they make an effort to treat their guests right.

Gran melia grounds are beautiful. I enjoyed my stay but you really need to know what you are getting yourself into. Renting a car is a must. The prices of food are extremely high and you would be missing alot if you didnt venture outside the resort. There are some great typical puertorican restaurants up the road, such as antojitos and don pepe. Luqillo beach is also 10 mintues away. The service was hit or miss. Some people being extremely helpful while others were not. My biggest issue was the hour it took to check in due to an error between my cheaptickets reservation and the hotel. All in all if you are willing to get a car and venture out....its an enjoyable stay since the hotel itself is very pretty. The staff needs some re-training.

left my car during the check in rush 2 days later there was property missing The windows and doors were intact so who ever did this used my own key!

wow! This resort was absolutely amazing with no complaints at all. We read all of the reviews before coming and the hotel addressed everything we asked about:

Difficult to get to - we asked and the hotel gave us a free shuttle
Expensive dinners - hotel arranged free transporation to local restaurants that were a little more family friendly like Richies!
Rocky beach - our kids loved the beach to collect rocks and shells and the hotel showed us how easy to get to Loquillo beach or a neighboring hotel beach
Activities - while many got cancelled our five little children loved the dancing, yoga and other fun activities all day long

This place was amazing in every way and I have stayed all over. I can't comment on the cost as I used points for this.

we would like to go back every year for the rest of our lives!