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Gran Melia Puerto Rico: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 506 Reviews
5.0 of 5 stars
108
4.0 of 5 stars
130
3.0 of 5 stars
47
2.0 of 5 stars
124
1.0 of 5 stars
97
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#1 of 1 hotels in Rio Grande
Show Hotel DetailsHide Hotel Details
  • Rooms: 500
  • Address: 1000 Coco Beach Boulevard Rio Grande 00745 Puerto Rico
Property Type: All-inclusive Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Description: With an idyllic location on Puerto Rico's northeastern coast in Coco Beach, Río Grande, Gran Melia Puerto Rico brings the privacy and exclusivity you... This description is based on information provided by the hotel.
Business Centre Fitness Centre Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates: £168 ($291) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Gran Melia Puerto Rico

( 63-67 of 506 )
“Wonderful resort”

Gran Melia Puerto Rico

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4 of 5 stars
Delaware
25 Jun 2008

A beautiful hotel with great accomodations and staff. Food was fantastic, location was nice. Close to some activities, not too far from San Juan. The only complaint I have is the pressure to sit for the time share pitch.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes No
Management Response
GMPRManagement, Management
(Management representative)
14 Jul 2008
Thank you so much for taking the time to post your comments and concerns. At Gran Melia Puerto Rico, we are extremely concern about our guest’s feedback because our commitment is to provide the best personalize service to you and any guest that comes to our resort.
I encourage you to return in any of your future vacations and allow us to surprise with our wonderful resort. If you need anymore assistance, please do not hesitate in contacting me by replying at Management@granmeliapr.com

Sincerely,

Felipe Cervantes
Director of Rooms Division

This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £168 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“The facilities were lovely but...”

Gran Melia Puerto Rico

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2 of 5 stars
Philadelphia, PA
24 Jun 2008

I have to agree with others who said the restaurant choices were limited and over priced. We also had a problem with a fire alarm going off several times in the middle of the night. When we called the front desk to let someone in authority know no one ever answered. It seemed like there were a lot of worker bees at the hotel but no one of any real authority. The beach was disappointing but we did enjoy the pools and the spa. The taxi service was very expensive and everything was so far away. Overall, i think this resort has a lot of potential but they seem content to be mediocre. I would not recommend it to my friends because for the money it was not worth it.

  • This TripAdvisor Member:
    • Liked — the pool and the spa
    • Disliked — the food options and the distance from anywhere!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Upstater31's Summary
Date of Stay: June 2008
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: 24 June 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Great pool scene
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, Older Travellers
I selected this hotel as a top choice for:
Beach / Sun, Spa
Was this review helpful? Yes No
Management Response
GMPRManagement, Management
(Management representative)
14 Jul 2008
We value your comments and concerns regarding our resort. Gran Melia Puerto Rico has three of the best chefs on the island who have belonged on the National Culinary Team of Puerto Rico and have won gold and silver medals, respectively. Our restaurants are truly top quality and the food is certainly exquisite.

Kindly provide me with your telephone number and the best time to reach you, we will be happy to contact you directly to speak with you, by replying at Management@granmeliapr.com

Sincerely,

Rafael Salinas
Director of Food & Beverage
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £168 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A great honey moon”

Gran Melia Puerto Rico

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5 of 5 stars
fishstix
23 Jun 2008
0/1 found this review helpful

I went here on my honey moon in nov. of 2006. We stayed at the Paradisius. It was all inclusive and wonderful. We got to go to the rain forest, relax on the beach.kayaking, torued the city. Went on a catameran and snorkeled we also saw the ocean change color to like a red when you put your hand or kayak paddle in the water. We had a lot of fun and felt extreamly safe there. I have heard alot of bad reviews on it being dirty here before we went. However, I foulnf that it was only dirty around the city like any city.. Also where the cruise ships come in. I thought the hotel was beautiful and very accomidating. The people who worked at the hotel were great as well. They were filed with information and very friendly. We couldn't have asked for any better.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes No
Management Response
GMPRManagement, Management
(Management representative)
1 Jul 2008
We are pleased to hear that enjoyed your stay with us at Paradisus Puerto Rico back in 2006 (Currently Gran Melia Puerto Rico), also I would like to thank you for taking the time to post comments from your experience. I’m certain that your vacations were remembered fondly for a long time.

We would love to have you back in our resort to celebrate your upcoming wedding anniversary. We will be delighted to host you and your husband and prepare something special for you. It is a pleasure to hear such great comments and we love to have repeat guests. Please do not hesitate in contacting me by replying at Management@granmeliapr.com

Sincerely,

Felipe Cervantes
Director of Rooms Division
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £168 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Beautiful!”

Gran Melia Puerto Rico

21 Jun 2008
0/1 found this review helpful

Beautiful hotel and great service, the rooms were very clean. The pools were great as were the restaurants. The environment was very nice. The hotel experience overall was expensive but fabulous, I will love to stay here again!

  • This TripAdvisor Member:
    • Liked — It was beautiful, peaceful, and clean.
    • Disliked — We checked in very late an had to wait too much at the front desk because the royal service was already closed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vm22's Summary
Date of Stay: June 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 18 May 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, Older Travellers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Other
Was this review helpful? Yes No
Management Response
GMPRManagement, Management
(Management representative)
14 Jul 2008
Dear Guest,

Thank you so much for taking the time to post your comments. At Gran Melia Puerto Rico, we are extremely concern about our guest’s feedback because our commitment is to provide the best personalize service to you and any guest that comes to our resort.

I am so happy you enjoyed your stay with us. We love to please our guests, allowing them to experience the pleasures of quality service and most of all the uniqueness of our resort.

I encourage you to come again in the near future and revive the relaxing and luxurious experience we can provide. If you need anymore assistance, please do not hesitate in contacting me by replying at Management@granmeliapr.com

Sincerely,

Felipe Cervantes
Director of Rooms Division
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £168 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Gran Melia is a beautiful resort”

Gran Melia Puerto Rico

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4 of 5 stars
honeydew324
20 Jun 2008
2/3 found this review helpful

Ok the Gran Melia was a beautiful hotel however there are things you should know while staying at the resort. First of all, when you get there if you've booked through Cheapcarribean.com MAKE CERTAIN that the resort applies your RESORT CREDIT if applicable or else they will nickle and dime you for everything while staying at the resort. That's the only issue my husband and I had was them charging you for everything and not disclosing that you may or may not have credit to use while visiting. Also, Hector was great!! He's very professional and has a good attitude and know's the hotel, and area quite well. While in your room DO NOT PICK UP ANYTHING FROM THE FRIDGE OR BAR as they have sensors on each item and once you remove the item, your room is automatically charged!!!! The Royal Service is great as we had the pleasure of being in the VIP suites of the hotel. Overall, I would say we had a great stay the hotel is beautiful and well kept.

  • This TripAdvisor Member:
    • Liked — The Royal Service
    • Disliked — How they nickle and dime you for everything!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
honeydew324's Summary
Date of Stay: June 2008
Member since: 20 June 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, Older Travellers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine, Skiing / Winter sports
Was this review helpful? Yes No
Management Response
GMPRManagement, Management
(Management representative)
14 Jul 2008
Dear guest,

I personally appreciate you took the time to write a review and share with us your comments and concerns. It’s always tremendous to hear from our guest at Gran Melia Puerto Rico.

At our hotel we strive to please all of our guest’s needs, therefore we offer numerous amenities, from were they can chose the one that most fit to their desire. Also, we have the most sophisticated minibar service with to the technicalities of automatically charging merchandise after certain amount of time has gone by; being this the reason for which we have clearly announced it in every suite.

I encourage you to return to in any of your future vacations and allow us to surprise you once again with our wonderful resort. If you need anymore assistance, please do not hesitate in contacting me by replying at Management@granmeliapr.com

Sincerely,

Felipe Cervantes
Director of Rooms Division
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £168 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Gran Melia Puerto Rico

( 63-67 of 506 )
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Gran Melia Puerto Rico Also Known As

Address: 1000 Coco Beach Boulevard, Rio Grande 00745, Puerto Rico