I read some really terrible reviews after I'd booked. I was so apprehensive that I emailed the manager and got a prompt, reassuring reply. Still...
However, we found that check-in was smooth, staff was friendly, accomodations were clean, comfortable, quiet and fairly roomy, and airport shuttle and driver were a great help. He even walked a block to get a trolly for our bags when we got to the terminal!
TRUE, this is a business hotel and most stays are for one night. The lobby is a little stark, BUT there is internet available and you can print out your boarding passes through the front desk.
NOT TRUE, there is food. There's a single entree dinner buffet at a very reasonable price, and there's a very good, reasonable Chinese resturant just across the street that's lovely, and around the corner there's a good local bakery. The breakfast buffet is smaller then most, but has hot and cold, and good coffee.
TRUE, it is in a more outlying residential area, not perhaps where you'd want to be to sightsee for several days in city center, BUT you want the airport after all and the neighborhood is fine with the train and bus within walking distance.
TRUE, be aware, the shuttle does not run on weekends, only weekday mornings starting at 8 (but there is the train). BUT, your flight probably leaves in the morning and the shuttle is a great convenience although cab would not break the bank.
Holland America and Costa book their crews here. It's not 4 star, just plain, clean, comfortable and a great departure base.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC