Ok, so where do i start, my family and i go out to eat a fair bit and are by no means 'food snobs', i'm just as happy eating at a Wetherspoons as i am eating in a 5star setting, a 'quality' restaurant experience is all relative to what you pay and the level of service expected in relation to this. I can honestly say the prices/setting/expectations given by The Greyhound Inn do in NO WAY match what you recieve...at £180 for 5 adults and a child (i'll add hardly any alcohol was had either) i was expecting a decent level of quality, this was not the case...Staff were rude, heavy handed and ignorant (thats when they actually bothered to acknowledge you...i even saw our waitress mouth something under her breath when after 20 minutes of an empty glass i dared ask to be served for a drink), the food was extremely sub standard...i paid £9 for a cold soggy bagel with tinned tomato and two solid poached eggs!!!Everyone who ordered meat on the table asked for medium rare, the closest to this served was at best well done, most were cremated...even the 'minted potatoes' had no mint, the best part of the meal was dessert...and this was bought in, says it all really. We thought we would give a local place a chance, needless to say we will never be revisiting The Greyhound, after many years visiting different restaurants this is the very first time i have felt so strongly as to write a review...that and the waitress was so rude and quite frankly frightening we were too petrified to complain, the only bonus point was service was truely that diabolical we at least had a great laugh over it, my face actually aches from laughing so much.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 September 2010
‘Worth a visit for the sheer comedy value’…’staff were rude, heavy handed and ignorant’ ‘too petrified to complain’ ‘my face actually aches from laughing so much’ are a few of the phrases used by this reviewer to express his/her emotions. As proprietor, this gamut of emotions leaves me scratching my head as to where to start by way of response to such wide-ranging, comprehensive and indiscriminate criticisms. There is no concise way of achieving this, so whilst I acknowledge the colourful exuberance of the writer’s prose, I will limit myself to bald statements of fact.
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1. Systems are in place to ensure that the food goes out ‘right’ from the kitchen and that customer satisfaction is monitored, for instance, on a couple of occasions, this table was asked is ‘everything alright for you’. Nothing was raised at the time as being unsatisfactory. The tone of the reviewer’s prose does not suggest to me that he/she is some kind of shrinking violet when confronted with unsatisfactory food or service.
2. I myself, have worked well over 20 years at The Greyhound and the Head Chef who was working that night is coming up for 20 years service. A Head Chef of his experience will occasionally make a mistake, but the bludgeoning criticism of the review simply does not chime with my long working relationship with a very conscientious chef. The Restaurant Manageress, who was also on that night has been here fore the past 6 or 7 years and the reviewer’s description of her is not one I recognise. Needless to say the shrill, jagged vituperation on the part of the reviewer left them feeling both humiliated and angry.
3. In the past three financial years, The Greyhound has performed better than it ever has and the biggest growth area has been the food side of the business.
4. Lastly, but not least, that night there were a couple of other parties in celebrating that evening (both were from the locality). They were very fulsome in their praise of both the service and the food and I will happily supply their names and phone numbers if requested so that the reviewer can substantiate this.
The Greyhound welcomes constructive criticism and indeed we rely on it so that we can improve our service. Unfocused, aggressive and destructive criticism serves no purpose either for the writer (apart for venting their spleen) or for the recipient. We do on occasion, make mistakes and if given the opportunity, will readily put our hands up.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC