Avoid this squalid dump at all costs. It is drab, unfriendly and unaccomodating. I travelled with 3 friends, booked 2 twin rooms. We were given 2 double rooms and mine smelled so badly of stale smoke it turned both our stomachs. I was sharing a room with a friend and had to share a bed with him, as did my other 2 friends have to share a bed. We complained and were told there was no other rooms available and besides "I cant move ye to another room until the manager is here." We complained to the rep the following day and he approached the staff who advised they would move us to new rooms the next day so another night in smelly disgusting room sharing a bed. The next day we were met by receptionist and another member of staff who told us we would be moved that afternoon, from what we were told the previous day we therefore assumed this was the manager. This particular woman was extremely rude. We were moved to new rooms by the time we arrived back to the hotel that evening. That night I awoke to a scurrying sound at 3am, turned on the light to find a mouse in our bin, we rang reception, no answer, so threw the bin over the balcony and informed receptionist the next day, she apologised and nothing more was said of it. The lobby bar closes at 11, we accept that, but arrived back to the hotel around 12 to find staff at the bar, we asked if we could have a drink, they agreed saying "if you keep your voices down." We discussed amongst ourselves what cocktails to have and were shushed by the staff. We werent speaking loudly, lowered our voices further but continued to talk and were then abruptly asked "will ye just go to bed?" The food in the restaurant, whether the half board restaurant or the BBQ is vile unheated pig swill. When we got home we made a complaint through the travel agent listing everything I just mentioned and got a reply from hotel manager Mariana Zgourova blatantly calling us liars, claimed none of it was true except for the issue with the rooms, she never acknowledged our complaint about the smell. She claims she has never met us, well if you arent the manager we met that day Mariana then we were misled into believing that woman at reception was management because she was able to move us to a new room and we were distinctly told that could only happen when a manager is here. Your staff who denied our complaints are liars. Mariana also had the cheek to state that despite them moving us to twin rooms we continued sharing beds. You are not in a position to make that assumption Mariana!!!!! You are cheeky and rude, your hotel is a disgusting disgrace and you need to get off your high horse. Avoid this nightmare
- Also Known As:
- Finlandia Hotel Pamporovo
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